Job Purpose
As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).
Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations Duties and Responsibilities
As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).
Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations
User story solutioning, pipeline management and ensuring timely & quality deliveries by partner and internal teams, cross team coordination for dependent solution / requirement development and its health.
Developing an integrated solution across all channels and touch points. Championing seamless program integration that creates a consistent experience regardless of how the customer engages with the brand.
Configuration and A/B Testing of programs and campaigns in the platform as per business requirements
Drive innovation with new technologies & out of the box ideas to drive engagement in key user segments
Manage customer rewards and loyalty program campaigns and reporting
Vouchers and offer management in the system
Integration of platform with all digital assets for earn and burn
Monitoring health and uptime of system, manage scaleup and down as per requirement, constantly monitoring ongoing campaigns from system, system Apis and infrastructure
Coordinating for data infrastructure, MIS, Analytics and KPI Reporting needs
Maintenance of the overall platform on an ongoing basis
Provide expedient issue resolution for users and program and identify areas for program efficiencies
Project management and tracking in Azure Board
Presenting KPI and status to cross-functional partners, and to leadership
Serves as Subject Matter Expert (both internal and external) for all aspects of platform and solutioning
Managing user stories on Azure Board
Proper documentation of all solution & deliverables
Adhering to all BFL compliance requirements Key Decisions / Dimensions
Approach for interfaces to send / receive data between multiple DBs / Applications
Preparing data structure
Creation of implementation plan and planning deployment
Development Planning and resource planning Major Challenges
Keeping up to date with the latest technology
High volume transaction management and application support
Handling Production issues and responsible to communicate to business teams
Maintaining the system uptime to 100% Required Qualifications and Experience
a)Qualifications
BE / B.Tech / M.Tech / PG in technology from a reputed institute with min. 6 years of experience
in tech solutions design development, implementation, Delivery management, TechOps and support
management
b)Work Experience
Experience of 6-10 years (E5B)
Mandatory Skills (tasks may differ basis the below mentioned skill sets)
Must have:
Experience and Essential Expertise:
Very strong hands-on technical skills around full stack tech, architecture, middleware and hosting
Infrastructure
Deep conceptual as well as hands-on understanding of Microservices, ELK, Kubernetes,
Dockerization, Mobile app and portal tech solution design, MEAN stack, React / React native, JSON / Rest APIs, Mysql DB, mongo DB cloud infra AZURE.
Very strong vendor partner management skills
Strong project management and team management skills
Possess excellent communication skills and effectively interacts at all levels
Strong bias for action & driving results in a high-speed, high-performance environment
Ability to work on projects with rapidly-evolving dynamics, and flexibility to readily adapt to
changing business needs with a focus on generating resultsSourced from naukri
