Senior Software Engineer

Shift Timings-: 24x7 Shift Support

Work Mode: 5 Days from Onsite

Key Responsibilities

• Provide 24x7 L2 support for Azure infrastructure and applications.
• Monitor and troubleshoot Azure resources, alerts, performance, and connectivity issues.
• Support AKS/Kubernetes environments and troubleshoot pods, nodes, deployments, and services.
• Manage and troubleshoot Terraform deployments, modules, remote state, workspaces, and drift.
• Support Azure DevOps CI/CD pipelines and deployment issues.
• Administer/troubleshoot:
• Azure Networking
• API Management
• Key Vault
• Front Door & Application Gateway
• Azure SQL & PostgreSQL Flexible Server
• Container Registry
• Monitor, Log Analytics & Application Insights
• Static Web Apps
• Event Hubs, Service Bus & Event Grid
• Use PowerShell/Bash for automation and operational tasks.
• Handle incidents, service requests, changes, RCA and escalation as per SLA/ITIL processes.
• Maintain SOPs, knowledge articles and operational documentation.

Mandatory Skills-:

Azure | Terraform | AKS/Kubernetes | Azure Networking | Azure DevOps | Azure Monitor/Log Analytics | API Management | Key Vault | Front Door | Application Gateway | Azure SQL/PostgreSQL | ACR | PowerShell | Bash/Shell

Desirable / Good-to-Have Skills

• AIOps / AI-assisted IT Operations experience for monitoring, alert correlation, anomaly detection and proactive incident management.
• Hands-on exposure to Microsoft Copilot / GitHub Copilot / ChatGPT or similar GenAI tools for:
• Incident and log analysis
• Troubleshooting and RCA
• PowerShell/Bash script generation and optimization
• Knowledge article and SOP creation
• Automating repetitive operational activities
• Experience using AI to improve MTTR, alert noise reduction and operational efficiency.
• Ability to identify and implement AI-driven automation and operational improvement opportunities.
• Basic understanding of integrating AI/GenAI capabilities with Azure monitoring, ITSM and cloud operations.

Preferred Profile

• Strong troubleshooting and analytical skills.
• Experience working in a 24x7 NOC/production support environment.
• Good communication and stakeholder-management skills.
• Ability to independently handle L2 incidents and coordinate with L3 teams.