Senior Software Engineer

Job Summary

As a Senior Software Engineer (ServiceNow) at Principal Financial Group, you will be at the forefront of crafting innovative and high-performance software solutions. Your role will involve crafting, developing, and implementing software that drives our products. You will work in close collaboration with our product development team to understand user needs and translate them into flawless technical specifications. Ensuring our software products are scalable, reliable, and efficient will be key to your success. You'll have opportunity to:

Responsibilities

• Solution Architecture Development: Build and implement FSO applications using out-of-the-box data models, case management, and workspaces. Bring to bear the Financial Services Data Model (FSO Core) when modeling accounts, products, and transactions. Develop playbooks, flows, and subflows through Process Automation Designer/Flow Designer. Implement Workspaces for guided resolution.
• Integrations Data: Build API integrations with document repositories. Use recommended implementation approaches and environment strategy to accelerate safe deployments.
• Risk, Compliance Controls: Embed compliance and audit-ability into workflows and align with industry standards.
• Collaboration Communication: Partner with product and architecture teams to align scope, trade-offs, and timelines. Communicate risks early with options. Translate business requirements into executable engineering scope.

Qualifications

• Bachelor's (Engineering)/Master's in Computer Science or a related field.
• Certification in ServiceNow CSA and CAD is required.
• 4-6 years of software engineering experience, with 3-4+ years on ServiceNow; 1+ years implementing FSO (Banking and/or Insurance).
• Strong Now Platform engineering: JavaScript, Glide API, Flow Designer, Process Automation Designer, UI Policies/Actions, and scoped apps, integration developed with IntegrationHub/REST.
• Deep knowledge of FSO capabilities: case knowledge, Workspaces, Advanced Work Assignment, document management, omnichannel, and Performance Analytics.
• Nice to Have Hands-on experience with FSO Core data model (accounts, products, transactions) and extension patterns/ACLs.
• Experience with Now Assist (GenAI) for Banking/Insurance use cases and measurement of quality improvements.

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