Senior Software Engineer

Job Summary

At IT Services, we are expanding in India, and we are looking for a Senior ServiceNow DevOps Engineer to join us. The Senior ServiceNow DevOps Engineer will oversee all critical operational support to all services under our scope. You will provide consultation, guidance, and problem-solving expertise concerning technical issues of infrastructure, design, methods, and tools while ensuring high-quality development deliverables.

Responsibilities

• You will provide second/third level day-to-day operation support.
• Provide hands on expertise on development following our code standards.
• Participate in daily activities, prioritize tasks, and ensure adherence to projects lifecycle.
• Offer backline technical support for business applications, prepare technical reports, and plan implementations with minimal disruption.
• Foster positive working relationships with relevant internal and external DHL customers.
• Deliver reports and establish an escalation pathway for departmental management.
• Prepare and present verbal and written technical reports to specialists regarding system status.
• Oversee individual performance and offer technical guidance to team members as needed.
• Ensure that all established targets and Service Level Agreements are achieved and manage emergency incidents to resolution within the agreed timeframes.
• Participate in mid- to large-scale projects providing support, consultancy, and guidance for PMs.

Requirements

• Ideally, 5+ years of experience as a ServiceNow support or developer/consultant with a ServiceNow partner or customer.
• Proven hands-on experience in the ServiceNow space, particularly in ITSM and Service Portal; knowledge of CSM, IRM, and HR modules is a plus.
• Deep knowledge of Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script.
• Positive attitude, commitment to teamwork, and sensitivity to cultural differences.
• Strong analytical thinking and problem-solving skills with a drive to resolve issues.
• Ability to prioritize and multitask in a fast-paced, changing environment to meet goals and deadlines.
• Demonstrated customer focus and ability to work with minimal supervision in a dynamic setting.
• Capability to build and maintain effective working relationships with senior stakeholders across diverse IT and business landscapes.
• Familiarity with at least one project management methodology (e.g., Prince II practitioner) and experience working in or leading agile teams.
• Proficient in written and spoken English, with solid presentation skills for interactions with Manager/Director-level stakeholders in Business and IT Services.

Skills

• ServiceNow
• ITSM
• Service Portal
• CSM
• IRM
• HR modules
• Business Rules
• Client Scripts
• UI Policies

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.