SENIOR SOFTWARE ENGINEER - Salesforce Administration

Location: Bangalore, India

Years of Experience: 5?8 Years

Job Summary:
We are seeking a skilled and proactive Salesforce Support Engineer with 5?8 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization.

Responsibilities:
? Provide day-to-day support for Salesforce users across sales, service, and operations teams.
? Demonstrate expertise in Salesforce Data Cloud.
? Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
? Collaborate with business analysts and developers to translate support tickets into long-term solutions.
? Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
? Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
? Monitor system performance and proactively identify areas for improvement.
? Assist in user training, documentation, and onboarding for new features or releases.
? Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.

Mandatory Skills:
? 5?8 years of hands-on experience in Salesforce support or Salesforce Administration.
? Salesforce Certified Administrator (mandatory).
? Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.
? Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
? Excellent Communication Skills and TA-Stakeholder management skills.
? Experience with support tools like Jira, ServiceNow, or similar ticketing systems.

Preferred Skills:
? Experience working in the financial services industry, preferably insurance.
? Familiarity with insurance workflows such as underwriting, claims, and policy servicing.

Qualifications:
? Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.