Senior Software Engineer – Platform Operations

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com . 

What You’ll Do:

We are looking for a Senior Software Engineer – Platform Operations based in Pune, India, who will play a key role in ensuring the reliability, performance, and operational excellence of DeepIntent's platform and data ecosystem. This role requires a strong engineering mindset with the ability to troubleshoot complex technical issues, understand distributed data architectures, and collaborate across Engineering, Product, Analytics, and Customer-facing teams to deliver timely and effective solutions.

As part of the Operations organization, you will work closely with Engineering to support production systems, improve operational processes, and drive platform stability. The ideal candidate is a self-motivated problem solver who is passionate about learning new technologies, improving system reliability, and delivering exceptional customer outcomes through engineering excellence.

Serve as the engineering interface between Customer-facing teams, Analytics, Product, and Engineering organizations.

Partner with Platform Support, Client Success, and other customer-facing teams to investigate and resolve complex platform-related issues.

Analyze application, API, and data pipeline issues to identify root causes and drive timely resolution.

Develop and standardize operational tools, and interfaces to support analytical and operational use cases.

Monitor data pipeline executions, investigate failures, and implement corrective and preventive actions.

Implement operational best practices to improve platform reliability and efficiency.

Collaborate with Software Engineers, Data Engineers, Machine Learning Engineers, Analysts, and Product teams to deliver scalable platform solutions.

Act as a bridge between Engineering and Analytics teams to streamline issue resolution and improve operational effectiveness.

Participate in production incident management, root cause analysis (RCA), post-incident reviews, and continuous improvement initiatives.

Identify automation opportunities to reduce manual operational effort and improve platform monitoring and observability.

Who You Are:

Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.

4+ years of professional software engineering or platform engineering experience.

Strong proficiency in Java.

Hands-on experience debugging Java applications in production environments.

Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues across multiple systems.

Proficient in writing and optimizing SQL queries and working with large-scale datasets.

Experience working with distributed data pipelines and high-volume, high-velocity data processing systems.

Experience supporting production applications in an L2/L3 Product Support or Technical Support environment.

Good understanding of software engineering principles methodologies.

Experience working with cloud platforms such as Google Cloud Platform (GCP) and/or Amazon Web Services (AWS).

Strong communication and collaboration skills with the ability to work effectively with both technical and non-technical stakeholders.

Proven ability to work with globally distributed teams, including teams based in the United States.

Good understanding of application monitoring, logging, and incident management practices.

Good to have experience investigating UI-related issues and browser-based debugging.

Good to have knowledge of Python for automation, scripting, or operational tooling.

Experience with Apache ecosystem technologies such as Spark, Airflow, Beam, Druid, Kafka, or similar distributed data processing frameworks is an added advantage.

Experience with analytical databases such as BigQuery, ClickHouse, or similar large-scale data platforms is preferred.

Demonstrated ability to take ownership, drive continuous improvement, learn new technologies quickly, and deliver high-quality solutions in a fast-paced environment.

Comfortable working in EST shift(Rotational).

We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.

Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits! 

Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits! 

Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact PeopleOps@deepintent.com  to see our full Applicant Privacy Notice.