Senior Software Engineer - Java & JavaScript [T500-27416]

Best Buy™ India is seeking a Senior Software Engineer to play a key role in delivering software products for Best Buy’s

Repair Triage team. You will work with Product Managers, User Experience Designers, Architects, and other team members to modernize and build products that align to the product team’s vision and strategy. The engineering of these products will leverage multi-cloud platforms, human centered design, Agile and DevOps principles to deliver industry leading solutions at high velocity with unrivaled quality. You will work on a team of talented software engineering professionals, leading by example, and mentoring others. All of this will be done by embracing inclusive behaviors, working through ambiguity, demonstrating a strong attention to detail, and thriving in a fast-paced environment.

Team Overview: The

Repair Triage team builds and delivers software that powers service eligibility, repair offerings, and entitlement experiences across Best Buy's Repair ecosystem. We partner with Customer Care, Repair Operations, Product, and other engineering teams to ensure customers and agents have the tools and information needed to navigate repair and service journeys effectively. The team is also responsible for building the next-generation Support Workbench platform used by Customer Care agents across chat and phone channels. We are committed to delivering scalable, reliable, and user-centric solutions using modern cloud-native, event-driven, and micro-frontend technologies. This role is on an engineering team that encourages collaboration, pair programming, continuous learning, and test-driven development (TDD).

Key Responsibilities:

• Lead the delivery of complex solutions, coding larger features from start to finish
• Actively participate in planning, and performing code and architecture reviews of their team’s product
• Help ensure the quality and integrity of the Software Development Life Cycle (SDLC) for their team and identify opportunities for improvement in how the team works, through usage of recommended tools and practices.
• Lead the triage of complex production issues across systems
• Demonstrate creativity and take initiative in solving complex problems
• As a high performer, consistently deliver a high volume of story points relative to their team
• Aware of the technology landscape, plan delivery of coarse-grained business needs spanning multiple applications
• Influence technical peers outside their team
• Set a consistent example of agile development practices and coach other engineers to work as a team with Product and Experience Design (XD)
• Create and improve internal libraries and tools
• Provide technical leadership on the product and determine technical approach
• Proactively communicate status and issues to their manager
• Collaborate with other teams to find creative solutions to customer issues
• Show a commitment to delivery deadlines, in particular seasonal and vendor partner deadlines that are critical to Best Buy’s continued success

Requirements:

• 7+ years of relevant experience with a bachelor’s degree OR equivalent relevant professional experience. Including:
• 4+ years of hands-on experience with Java and Spring Boot frameworks
• 4+ years of experience working with relational databases and NoSQL databases
• 4+ years of experience in designing and implementing micro-services
• 2+ years of experience with Cloud Platforms (AWS, GCP, Azure)
• Experience with Full Stack software development (React, JavaScript, Typescript)
• Experience with GraphQL and event-driven design
• Experience leading sprint planning from a technical or process perspective and guide design sessions
• Ability to lead team development through best practices such as TDD, CI/CD, Monitoring, etc.

Preferred:

• Experience working in an omni-channel retail environment
• Familiarity with Jira, GitHub Actions or Jenkins, Splunk or Kibana or similar tools
• Experience with data streaming technologies, including Kafka
• Familiarity with AI/ML technologies and frameworks

About Best Buy: Best Buy™ India is a vibrant hub of tech talent, where we're driving innovation and accelerated business outcomes for Best Buy, our customers, employees and partners every day. Our inclusive culture empowers you to learn, grow, collaborate, and make a real impact. Best Buy is North America's No. 1 tech specialty retailer, with approximately $42 billion in annual revenue and 85,000 employees worldwide. Our purpose is to enrich lives through technology, and we do that by helping personalize and humanize technology for millions of customers in our stores, online and in their homes. We're solving real human needs and helping serve our customers, employees, and partners in new ways every day.

• This position is based in Bengaluru.
• Best Buy™ India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week – Generally, Tuesday, Wednesday, and Thursday.
• As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods. All employees at Best Buy™ India work for BBY Services India LLP, which is owned by subsidiaries of Best Buy Co. Inc.