Senior Soft Services Executive
Jll · Bengaluru · onsite · Posted 70d ago
Not disclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description -
Job Summary
The Soft Services Facility Executive is responsible for ensuring a clean, safe, hygienic, and well-maintained workplace by managing housekeeping, pantry, pest control, landscaping (where applicable), waste management, and other soft service operations. The role requires close coordination with vendors, internal stakeholders, and service partners to deliver an exceptional employee and visitor experience while maintaining compliance with health, safety, and corporate standards.
Key Responsibilities
Soft Services Operations
Oversee day-to-day housekeeping operations across office spaces, meeting rooms, cafeterias, washrooms, and common areas.
Ensure cleanliness and hygiene standards are consistently maintained through regular inspections and audits.
Monitor pantry services to ensure timely replenishment of consumables and adherence to hygiene standards.
Supervise waste segregation and disposal in accordance with sustainability and local regulatory requirements.
Coordinate pest control activities and maintain preventive schedules.
Ensure availability of housekeeping materials, cleaning chemicals, and consumables.
Vendor Management
Supervise housekeeping, pantry, pest control, and waste management service providers.
Monitor vendor performance against agreed KPIs and SLAs.
Conduct regular review meetings and ensure timely closure of service gaps.
Verify attendance, grooming, training, and deployment of outsourced manpower.
Quality & Compliance
Conduct routine facility inspections and maintain audit checklists.
Ensure compliance with company policies, EHS guidelines, and statutory regulations.
Maintain documentation related to cleaning schedules, pest control, waste disposal, and vendor records.
Support internal and external audits.
Employee Experience
Respond promptly to employee concerns related to housekeeping and workplace services.
Coordinate room setups and support internal events, town halls, and VIP visits.
Ensure conference rooms, collaboration spaces, and reception areas are maintained to high standards.
Inventory & Cost Control
Track inventory of housekeeping consumables and pantry supplies.
Raise purchase requisitions and ensure optimum stock levels.
Monitor consumption trends and recommend cost optimization measures without compromising service quality.
Reporting
Prepare daily, weekly, and monthly operational reports.
Track service requests and ensure timely closure.
Report incidents, observations, and improvement opportunities to the Facility Manager.
Required Qualifications
Bachelor's degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field.
2–5 years of experience in soft services or corporate facility management.
Experience managing outsourced vendors in a corporate environment is preferred.
Key Skills
Housekeeping and hygiene management
Vendor and contract management
Customer service orientation
Workplace and employee experience
Knowledge of EHS and statutory compliance
Inventory and consumable management
Audit and inspection skills
Strong communication and stakeholder management
Problem-solving and decision-making
Proficiency in MS Office (Excel, Word, PowerPoint)
Job Summary
The Soft Services Facility Executive is responsible for ensuring a clean, safe, hygienic, and well-maintained workplace by managing housekeeping, pantry, pest control, landscaping (where applicable), waste management, and other soft service operations. The role requires close coordination with vendors, internal stakeholders, and service partners to deliver an exceptional employee and visitor experience while maintaining compliance with health, safety, and corporate standards.
Key Responsibilities
Soft Services Operations
Oversee day-to-day housekeeping operations across office spaces, meeting rooms, cafeterias, washrooms, and common areas.
Ensure cleanliness and hygiene standards are consistently maintained through regular inspections and audits.
Monitor pantry services to ensure timely replenishment of consumables and adherence to hygiene standards.
Supervise waste segregation and disposal in accordance with sustainability and local regulatory requirements.
Coordinate pest control activities and maintain preventive schedules.
Ensure availability of housekeeping materials, cleaning chemicals, and consumables.
Vendor Management
Supervise housekeeping, pantry, pest control, and waste management service providers.
Monitor vendor performance against agreed KPIs and SLAs.
Conduct regular review meetings and ensure timely closure of service gaps.
Verify attendance, grooming, training, and deployment of outsourced manpower.
Quality & Compliance
Conduct routine facility inspections and maintain audit checklists.
Ensure compliance with company policies, EHS guidelines, and statutory regulations.
Maintain documentation related to cleaning schedules, pest control, waste disposal, and vendor records.
Support internal and external audits.
Employee Experience
Respond promptly to employee concerns related to housekeeping and workplace services.
Coordinate room setups and support internal events, town halls, and VIP visits.
Ensure conference rooms, collaboration spaces, and reception areas are maintained to high standards.
Inventory & Cost Control
Track inventory of housekeeping consumables and pantry supplies.
Raise purchase requisitions and ensure optimum stock levels.
Monitor consumption trends and recommend cost optimization measures without compromising service quality.
Reporting
Prepare daily, weekly, and monthly operational reports.
Track service requests and ensure timely closure.
Report incidents, observations, and improvement opportunities to the Facility Manager.
Required Qualifications
Bachelor's degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field.
2–5 years of experience in soft services or corporate facility management.
Experience managing outsourced vendors in a corporate environment is preferred.
Key Skills
Housekeeping and hygiene management
Vendor and contract management
Customer service orientation
Workplace and employee experience
Knowledge of EHS and statutory compliance
Inventory and consumable management
Audit and inspection skills
Strong communication and stakeholder management
Problem-solving and decision-making
Proficiency in MS Office (Excel, Word, PowerPoint)
Sourced from foundit
Skills
Audit and inspection skillsHousekeeping and hygiene managementInventory and consumable managementKnowledge of EHS and statutory complianceVendor and contract management