Senior Soft Services Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description -

Job Summary

The Soft Services Facility Executive is responsible for ensuring a clean, safe, hygienic, and well-maintained workplace by managing housekeeping, pantry, pest control, landscaping (where applicable), waste management, and other soft service operations. The role requires close coordination with vendors, internal stakeholders, and service partners to deliver an exceptional employee and visitor experience while maintaining compliance with health, safety, and corporate standards.

Key Responsibilities

Soft Services Operations

Oversee day-to-day housekeeping operations across office spaces, meeting rooms, cafeterias, washrooms, and common areas.
Ensure cleanliness and hygiene standards are consistently maintained through regular inspections and audits.
Monitor pantry services to ensure timely replenishment of consumables and adherence to hygiene standards.
Supervise waste segregation and disposal in accordance with sustainability and local regulatory requirements.
Coordinate pest control activities and maintain preventive schedules.
Ensure availability of housekeeping materials, cleaning chemicals, and consumables.

Vendor Management

Supervise housekeeping, pantry, pest control, and waste management service providers.
Monitor vendor performance against agreed KPIs and SLAs.
Conduct regular review meetings and ensure timely closure of service gaps.
Verify attendance, grooming, training, and deployment of outsourced manpower.

Quality & Compliance

Conduct routine facility inspections and maintain audit checklists.
Ensure compliance with company policies, EHS guidelines, and statutory regulations.
Maintain documentation related to cleaning schedules, pest control, waste disposal, and vendor records.
Support internal and external audits.

Employee Experience

Respond promptly to employee concerns related to housekeeping and workplace services.
Coordinate room setups and support internal events, town halls, and VIP visits.
Ensure conference rooms, collaboration spaces, and reception areas are maintained to high standards.

Inventory & Cost Control

Track inventory of housekeeping consumables and pantry supplies.
Raise purchase requisitions and ensure optimum stock levels.
Monitor consumption trends and recommend cost optimization measures without compromising service quality.

Reporting

Prepare daily, weekly, and monthly operational reports.
Track service requests and ensure timely closure.
Report incidents, observations, and improvement opportunities to the Facility Manager.

Required Qualifications

Bachelor s degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field.
2-5 years of experience in soft services or corporate facility management.
Experience managing outsourced vendors in a corporate environment is preferred.

Key Skills

Housekeeping and hygiene management
Vendor and contract management
Customer service orientation
Workplace and employee experience
Knowledge of EHS and statutory compliance
Inventory and consumable management
Audit and inspection skills
Strong communication and stakeholder management
Problem-solving and decision-making
Proficiency in MS Office (Excel, Word, PowerPoint)

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role youre pursuing.

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Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email removed] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.