Senior Soft Service Executive

JOB DESCRIPTION: Senior Soft Service Executive

Job Location: White fields, Bangalore

Designation: Senior Soft Service Executive

Educational Qualification: Any Graduate

Experience Required: 3-5 years

Shift Timings: Rotational Shifts

Work Schedule: 6 days/week

Notice Period: Immediate Joiner

What This Job Involves

Roles & Responsibilities:

• Assist and monitor to ensure all building procedures and performance measures are maintained at all times
• Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses
• Ensure Regional Operations procedures are followed to ensure service standards are maintained
• Seek ways to constantly reduce costs and improve operational standards
• Ensure consistency of regional policies & procedures with constant updating as required
• Implement, comply with and audit all internal management systems, for quality assurance
• Ensure all Critical Environment (CEM) requirements are met.
• Ensure all Reactive Maintenance is completed as per the agreed timeframes.
• Ensure all Financial Management requirements are completed in a timely and accurate manner
• Provide superior customer service
• Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
• Pro-actively manage expectations ensuring that the service levels are maintained
• Assist in the monthly finance reporting as required
• Active involvement in the monitoring and achieving the required Key Performance Indicators
• Assist Facilities Management Team with tactical planning for the team's goals and objectives
• Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
• Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals
• Monitor work order SLA adherence
• Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
• Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
  
  

Sound like you To apply you need to have:

Strong knowledge of property operations

Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.

Solid background in team management

Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!