Senior Soft Service Executive
Jones Lang Lasalle · Bengaluru · onsite · Posted 72d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
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Roles Responsibilities:
- Assist and monitor to ensure all building procedures and performance measures are maintained at all times
- Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses
- Ensure Regional Operations procedures are followed to ensure service standards are maintained
- Seek ways to constantly reduce costs and improve operational standards
- Ensure consistency of regional policies procedures with constant updating as required
- Implement, comply with and audit all internal management systems, for quality assurance
- Ensure all Critical Environment (CEM) requirements are met.
- Ensure all Reactive Maintenance is completed as per the agreed timeframes.
- Ensure all Financial Management requirements are completed in a timely and accurate manner
- Provide superior customer service
- Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
- Pro-actively manage expectations ensuring that the service levels are maintained
- Assist in the monthly finance reporting as required
- Active involvement in the monitoring and achieving the required Key Performance Indicators
- Assist Facilities Management Team with tactical planning for the team s goals and objectives
- Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
- Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals
- Monitor work order SLA adherence
- Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
- Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership
- Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
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Sourced from naukri
Skills
Customer ServiceFinancial ManagementOccupational SafetyFinance ReportingFacilities ManagementInvestment managementbuilding managementmaintenanceLegalcompliancefinanceCommercial Real EstateArtificial Intelligence
About JLL
Jones Lang Lasalle
Real Estate
11.4k+
employees
1999
27 years old
Mumbai, Maharashtra
India
₹6.8L PA avg
Avg at JLL
About
JLL is a global real estate services firm specialising in commercial property and investment management, providing services for real estate owners, occupiers and investors worldwide
Industries
Real EstateEngineering & Construction
Employee ratings
10 reviews
4.1/ 5
Culture
2.8
Career growth
2.4
Work-life
3.6
Employees rate it well for
Job Security41Overall Company41
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