Senior Site Service Manager

Roles and Responsibilities:

• Lead onsite facility operations and supervise a team of 20+ members.
• Implement and monitor building procedures, performance standards, and best practices.
• Build and maintain strong relationships with clients, vendors, and stakeholders.
• Oversee service delivery, ensure timely execution, and meet performance targets.
• Manage onboarding, staffing, and internal training processes.
• Handle procurement, vendor contracts, budgeting, forecasting, and invoice processing.
• Ensure compliance with health and safety regulations and manage risk mitigation programs.
• Respond to escalation issues and implement incident reporting processes.
• Lead soft services, pest control, landscaping (indoor/outdoor), civil/interior work, and KPI tracking.
• Drive staff motivation, team development, and promote ethical work practices.
• Participate in transitions, RFP processes, and agreement negotiations.
• Maintain data integrity, cost control, and strategic planning.
• Communicate effectively with all levels of stakeholders, maintaining high morale.