BENGALURU · FULLTIME
Senior - ServiceNow with AI
Ernst Young
Bengaluru · onsite · Posted 4d ago
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Undisclosed4–8 yrsfulltimeBengaluru
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Section · 01
About this role
Senior ServiceNow Developer (AI & Digital Innovation) Position Overview
We are seeking a highly skilled Senior ServiceNow Developer with hands-on experience across ITSM, CSM, custom application development, integrations, and platform engineering. The role requires strong exposure to ServiceNow AI capabilities including Now Assist (GenAI), Predictive Intelligence, Automation Engine, AI Search, and Virtual Agent.
Key Responsibilities - Implement and configure ServiceNow Now Assist (GenAI)
- Develop AI-powered workflows using Automation Engine and Predictive Intelligence
- Integrate external AI/ML services
- Support AI governance and model quality processes
- Develop modules, workflows, catalog items, and custom applications
- Build UI components, Service Portal, Widgets
- Strong expertise in ITSM, CSM, CMDB.
- Implement REST/SOAP APIs, orchestrations, integrations
- Troubleshoot and resolve platform issues
- Support upgrades and environment consistency
- Technical Skills Required
- Strong JavaScript, Glide APIs, Scripting, UI Policies/Actions
- Flow Designer & Workflow expertise
- Now Assist, Predictive Intelligence, Automation Engine
- REST/SOAP integration testing using Postman/SOAP UI
- ServiceNow CSA (Mandatory)
- CAD Preferred
- Micro-certifications in AI, Integration, Flow Designer
- Strong communication and stakeholder engagement
- Analytical and problem-solving skills
- Ability to work in agile teams
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Section · 02
Skills
AutomationScriptingitsmAgilePostman ToolGlideREST/SOAP APIsService PortalapisPlatform engineeringCMDBintegrationsCADai governancenow assistCapital MarketsJavascriptIntegration TestingApplication DevelopmentArtificial IntelligenceMachine Learning
Section · Company
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
About
At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over.
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