Senior ServiceNow SME - BI-FHAIG

We are looking for a Senior ServiceNow SME to join our Engineering Platforms team, supporting the evolution of our Standard Application Release (SAR) and change governance capabilities. You will be a subject matter expert in ServiceNow's DevOps Change Velocity Module, working at the intersection of change management, pipeline automation, and compliance.

This role is central to our Route to Live programme helping us automate ServiceNow change record creation, integrate with GitLab pipelines, and ensure our change governance controls are robust, auditable, and fast.

Key Responsibilities

• Own the design, configuration, and continuous improvement of the ServiceNow DevOps Change Velocity Module, including automated change record creation triggered from GitLab pipelines
• Lead the GitLabServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
• Define and maintain change governance guardrails within ServiceNow, including automated approval workflows, evidence capture, and audit trail generation
• Collaborate with the Route to Live and RTL Compliance teams to extend SAR to new change types (e.g., Maintenance > Security Patching)
• Advise onchange categorisation, risk assessment, and approval workflows in alignment with internal change management policy
• Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline integration patterns
• Contribute to the design of scope enforcement and automated guardrails that prevent misuse of change pathways

Required Skills & Experience

• ServiceNow Certified Application Developer accreditation (mandatory)
• Deep hands-on experience with the ServiceNow DevOps Change Velocity Module
• Proven experience integrating ServiceNow with GitLab, including pipeline triggers, webhook configuration, and evidence attachment
• Strong understanding of GitLab pipelines, CI/CD workflows, and source code management practices
• Solid knowledge of change governance frameworks change categorisation (Cat 1/2/3), approval workflows, Independent Checker requirements, and audit evidence standards
• Experience designing and implementing automated change record creation from pipeline events
• Familiarity with ITSM concepts: change advisory boards, risk assessment, conflict/HAP checking, and maintenance change types

Desirable Skills

• Experience with vulnerability management tooling (SAST, dependency scanning, container scanning) and integrating scan results into change evidence
• Understanding of RIAM or equivalent risk classification frameworks
• Experience in regulated financial services or similarly governed environments