Senior ServiceNow Developer

About the Role

We are looking for an experienced Senior ServiceNow Developer to join a growing technology team in India.

The successful candidate will be responsible for the design, development, configuration, customization, and implementation of ServiceNow solutions. This is a hands-on development position requiring strong technical expertise across the ServiceNow platform.

Candidates must have hands-on experience in at least TWO of the following ServiceNow modules:

• ITOM – IT Operations Management
• ITAM – IT Asset Management
• HRSD – HR Service Delivery
• CSM – Customer Service Management

Key Responsibilities

• Design, develop, configure, and customize solutions on the ServiceNow platform.
• Develop workflows, business rules, UI policies, client scripts, script includes, notifications, and other ServiceNow components.
• Participate in end-to-end ServiceNow implementation projects, from requirement gathering and solution design through development, testing, deployment, and post-production support.
• Work closely with business and technical stakeholders to understand requirements and translate them into scalable technical solutions.
• Implement and enhance ServiceNow modules based on business requirements.
• Develop and maintain integrations between ServiceNow and third-party applications using REST/SOAP APIs and IntegrationHub.
• Perform troubleshooting, debugging, performance optimization, and technical issue resolution.
• Participate in ServiceNow upgrades, enhancements, testing, and deployment activities.
• Ensure solutions follow ServiceNow development best practices and platform standards.
• Support technical documentation, code reviews, and knowledge sharing within the team.
• Collaborate with cross-functional and global teams throughout the development lifecycle.

Requirements

• Minimum 5 years of overall working experience or above, with solid hands-on experience in ServiceNow development.
• Strong hands-on experience as a ServiceNow Developer.
• Solid experience in ServiceNow development, configuration, customization, and implementation.
• Must have hands-on experience in at least TWO modules: ITOM / ITAM / HRSD / CSM.
• Strong knowledge of JavaScript and ServiceNow scripting.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer and workflows.
• Experience developing ServiceNow integrations using REST/SOAP APIs.
• Good understanding of ServiceNow platform architecture and development best practices.
• Experience working across the full development lifecycle.
• Strong troubleshooting and problem-solving skills.
• Good communication skills with the ability to work effectively with both technical and business stakeholders.
• Candidates should be based in or willing to work from Bangalore or Hyderabad.

Preferred Qualifications

• Candidates with experience building and delivering ServiceNow projects end-to-end are highly preferred, particularly those who have been involved from initial requirements and solution design through development, implementation, go-live, and post-production support.
• Experience in greenfield ServiceNow implementation or building solutions/modules from scratch would be a strong advantage.
• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) would be advantageous.
• Relevant ServiceNow module-specific certifications are highly preferred.
• Experience working in enterprise-scale or complex ServiceNow environments would be an advantage.
• Experience working with global stakeholders or distributed development teams is preferred.

Ideal Candidate

We are particularly interested in candidates who are strong hands-on ServiceNow developers rather than purely functional consultants or project managers.

The ideal candidate should have at least 5 years of working experience, be technically confident and able to independently handle development and customization work, with strong practical experience across at least two of ITOM, ITAM, HRSD and CSM.

• Candidates who have successfully participated in or delivered ServiceNow projects from end-to-end — particularly building solutions from the ground up — will be strongly preferred.