Senior ServiceNow Developer ( SPM )

Job Title: ServiceNow Senior Developer (Strategic Portfolio Management – SPM) Job Summary We are seeking an experienced Senior ServiceNow Developer – Strategic Portfolio Management (SPM) to lead the design, development, and implementation of enterprise-grade SPM solutions on the ServiceNow platform. This role will focus on Demand Management, Project & Portfolio Management (PPM), Agile Development, Resource Management, and financial governance , enabling data-driven decision-making and strategic alignment. The ideal candidate will possess deep ServiceNow development expertise , strong understanding of enterprise portfolio and agile operating models, and the ability to create scalable, future-ready solutions that evolve with the organization’s strategic goals.   Key Responsibilities ServiceNow SPM Solution Design & Delivery Design, develop, and implement ServiceNow SPM solutions including Demand, PPM, Agile Development, Resource Management, and Financial Planning. Configure and customize ServiceNow SPM modules to support enterprise portfolio visibility, prioritization, and value realization . Ensure solutions are scalable, configurable, and aligned with ServiceNow best practices and roadmap recommendations. Strategic & Business Engagement Partner with senior business leaders, PMOs, finance, and delivery teams to gather and translate strategic objectives into SPM capabilities. Facilitate workshops and stakeholder interviews to uncover pain points, maturity gaps, and opportunities for optimization. Act as a trusted advisor , bridging strategy, execution, and technology. Automation, Optimization & Governance Analyze portfolio, demand, and delivery processes to identify opportunities for automation and continuous improvement. Drive standardization of intake, prioritization, funding, and execution workflows across the enterprise. Establish governance controls and reporting to support strategic alignment, transparency, and compliance . Technical Leadership & Delivery Excellence Develop advanced ServiceNow configurations including flows, workflows, business rules, UI policies, client/server scripts, and integrations . Provide technical leadership and mentorship to junior developers and ServiceNow administrators. Support release planning, upgrades, and platform enhancements with minimal disruption. Testing, Deployment & Continuous Improvement Lead and support User Acceptance Testing (UAT) , ensuring solutions meet business and strategic expectations. Monitor production performance and adoption metrics, proactively resolving issues. Continuously improve user experience, reporting accuracy, and operational efficiency. Agile & Delivery Collaboration Collaborate with Agile Release Trains, Product Owners, and Scrum Masters. Support Agile and hybrid delivery models within ServiceNow SPM. Contribute to roadmap planning and backlog refinement activities.   Future Roadmap & Growth Focus This role will play a key role in shaping the next-generation SPM roadmap , including: Expansion into Enterprise Agile Planning (EAP) and value stream management. Integration of AI-driven insights for portfolio prioritization and forecasting. Enhanced financial transparency through investment planning and cost modeling . Deeper integration with ITSM, ITOM, HRSD, and APM for end-to-end visibility. Adoption of data-driven KPIs, executive dashboards, and OKR alignment . Continuous alignment with ServiceNow’s evolving SPM product roadmap.   Qualifications & Skills Experience & Certifications 6+ years of experience in ServiceNow development and implementations . Strong hands-on experience with ServiceNow SPM / PPM modules . ServiceNow Certified System Administrator (CSA) – Required. ServiceNow Certified Application Developer (CAD) – Required. Certified Implementation Specialist – SPM/PPM (preferred). ITIL v3/v4, SAFe, or Agile certifications are a plus. Technical Expertise Advanced knowledge of ServiceNow scripting and configuration: Business Rules, Script Includes, Client Scripts UI Policies, Workflows, Flow Designer Performance Analytics and Reporting Integrations and data transformations

Experience supporting Agile, Waterfall, and Hybrid delivery models in ServiceNow. Soft Skills & Leadership Strong analytical, problem-solving, and communication skills. Proven ability to manage multiple initiatives in a fast-paced environment. Comfortable leading discussions with senior stakeholders and executives. Experience facilitating SCRUM ceremonies and portfolio governance forums.   Why Join Us? Lead enterprise-level SPM transformations that drive strategic outcomes. Work on cutting-edge ServiceNow capabilities and future roadmap initiatives. Collaborate with a forward-thinking, high-impact team. Opportunities for continuous learning, leadership growth, and ServiceNow certifications. Competitive compensation and comprehensive benefits package.