Senior ServiceNow CSM Developer
Tata Consultancy Services · Hyderabad · onsite · Posted 36d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
Job Title: Senior ServiceNow CSM Developer
Location: Hyderabad
Experience: 10+ Years
Job Description
We are hiring Senior ServiceNow Customer Service Management professionals to support enterprise customer experience transformation initiatives. The role involves designing and implementing scalable customer service solutions using the ServiceNow platform.
Responsibilities
- Design and implement ServiceNow CSM solutions.
- Configure Case Management processes.
- Develop customer-facing portals.
- Build integrations with external systems.
- Automate customer service workflows.
- Support enterprise-scale implementations.
Mandatory Skills
- ServiceNow CSM
- Customer Service Management
- Case Management
- JavaScript
- Integrations
Preferred Skills
- Service Portal
- REST APIs
- Flow Designer
- Omnichannel Solutions
Sourced from naukri
Skills
CSM DeveloperCSM ConsultantCSM LeadSenior CSM DeveloperService PortalOmni Channelcase managementservicenow csmCustomer portalCustomer Service Management
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
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An IT services and consulting firm offering business solutions, committed to driving innovation for global enterprises.
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