Senior ServiceNow Consultant(Discovery ,Service Mapping, ITOM)
Cargill India · Bengaluru · onsite · Posted 30d ago
Not disclosed8–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose and Impact
- The Senior Professional, Operations job maintains the smooth operation of the organization's infrastructure by performing complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With minimal supervision, this job resolves network issues, handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document complex network and infrastructure issues and implement security measures to protect the network infrastructure.
- MONITORING INFRASTRUCTURE PERFORMANCE: Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
- TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
- INCIDENT MANAGEMENT: Leads monitoring and responding to network and hosting incidents, outages, and performance alerts, including categorizing issues, and facilitating with technical teams for timely resolution.
- PROTOCOL ANALYSIS: Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
- CONFIGURATION & DEPLOYMENT: Configures and deploys new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
- COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve complex network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
- DOCUMENTATION & REPORTING: Validates the documentation of network issues, resolutions, and performance trends, reviews and provides reports to stakeholders to inform decision making and improve network operations.
- BACKUP & DISASTER RECOVERY: Develops and maintains backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
- PROJECT MANAGEMENT: Leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
- AUTOMATION & SCRIPTING: Develops automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
- Minimum requirement of 8 years of relevant work experience in ITOM, Service Mapping, Discovery , Event Management
Sourced from foundit
Skills
Incident ManagementserversSwitchesService MappingdiscoveryAutomation ScriptingNetwork DevicesConfiguration & DeploymentRoutersitomBackup and Disaster Recoveryprotocol analysisNetwork Performance MonitoringProject ManagementEvent Management
About Cargill
Cargill India
Food Processing
3.5k+
employees
1865
161 years old
USA
US
₹10.7L PA avg
Avg at Cargill
About
Cargill is committed to providing food, ingredients, agricultural solutions, and industrial products to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.Our 160,000 team members—including our 3,500+ colleagues in India—innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come. For more information, visit Cargill.com and our News Center.In India, we have a strong presence of skilled professionals, primarily based in our Bengaluru and Gurugram offices, contributing across the following core areas:• Finance• Information Technology• Transport & Logistics• Strategic Sourcing & Procurement• Trade Execution• Human Resources
Industries
Food ProcessingAgricultureConsumer goodsFinancial ServicesManufacturingBPO
Employee ratings
0 reviews
3.9/ 5
Employees rate it well for
Work-Life Balance40Company Culture39
Find them on