Senior ServiceNow Application Engineer / Lead SME u2013 Healthcare

Job Summary

We are looking for an experienced Epic Radiant Mammography Analyst to join our healthcare IT team. The ideal candidate will have hands-on experience in implementing, configuring, supporting, and optimizing the Epic Radiant module, including Mammography workflows. The candidate will collaborate with clinical stakeholders, radiology departments, and cross-functional technical teams to deliver high-quality solutions that enhance imaging and diagnostic services.

Key Responsibilities

• Configure, maintain, and support the Epic Radiant application, including Mammography workflows.
• Gather business and clinical requirements from radiology and imaging stakeholders.
• Design, build, test, validate, and deploy Epic Radiant enhancements and system changes.
• Support Mammography scheduling, imaging workflows, reporting, and clinical documentation.
• Troubleshoot application issues and provide timely production support.
• L2/L3 Support
• Participate in system upgrades, optimizations, and new Epic implementation projects.
• Coordinate and execute unit testing, integrated testing, and User Acceptance Testing (UAT).
• Develop and maintain system documentation, workflow diagrams, and build specifications.
• Collaborate with Epic teams and other application analysts to ensure seamless integration across modules.
• Follow Epic best practices and organizational governance standards.

Requirements

• 3+ years of hands-on experience with Epic Radiant and Mammography workflows.
• Epic Radiant Certification is mandatory.
• Experience in Epic build, configuration, implementation, testing, and production support.
• Strong understanding of radiology operations, diagnostic imaging, and Mammography workflows.
• Experience working with integrated Epic clinical applications.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.

Mandatory Requirements

• Epic Radiant Certification (Mandatory)
• Minimum 3 years of relevant Epic Radiant experience
• Experience supporting Mammography workflows
• Excellent communication skills

Preferred Skills

• Experience in U.S. healthcare environments.
• Knowledge of radiology information systems (RIS), PACS integrations, and imaging workflows.
• Understanding of Epic implementation methodology and healthcare interoperability.
• Experience supporting diagnostic imaging departments and cross-functional clinical teams.
• Strong documentation, stakeholder management, and communication skills.

Job Type

• Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.