Senior Service Reliability Engineer

Job Title

Senior Service Reliability Engineer

Job Description

Key Responsibilities

Application Reliability, Availability & Security

• Own end-to-end reliability of applications in production environments
• Ensure adherence to SLA, SLO, and SLI targets
• Continuously improve availability, latency, and performance metrics
• Ensure applications comply with security, privacy, and governance standards
• Support patching, vulnerability remediation, and compliance requirements
  
  

Incident Management & Problem Resolution

• Lead incident response, triage, and resolution across application layers
• Perform root cause analysis (RCA) and drive permanent fixes
• Reduce Mean Time to Recovery (MTTR) through automation and process improvements
• Act as escalation point for critical production issues
  
  

Automation & Reliability Engineering

• Develop automation for deployment, monitoring, and recovery processes
• Drive Reliability as Code and infrastructure automation
• Build self-healing mechanisms and reduce manual operational effort
• Design and maintain CI/CD pipelines for application delivery
• Ensure reliable and consistent deployments using automated pipelines
• Support application release cycles with zero/low downtime strategies
  
  

Observability & Capacity Planning

• Implement monitoring, logging, and alerting systems
• Define meaningful alerts and reduce noise/false positives
• Create dashboards and metrics for real-time health visibility
• Conduct performance testing and tuning
• Forecast capacity and ensure scalability of applications
• Optimize cost vs performance in cloud environments
  
  

Required Qualifications

Education

• Bachelor's/Master's degree in Computer Science or related field
  
  

Experience

• 8+ Years in SRE / DevOps / Production Engineering roles
• Hands-on experience supporting production-grade applications in cloud environments
  
  

Technical Skills

Core SRE Skills

• Experience with JAVA Based Applications
• Incident management & on-call operations
• Monitoring & observability (Prometheus, Grafana, ELK, Dynatrace, etc.)
• Knowledge of SLA/SLO/SLI frameworks
  
  

Cloud & Infrastructure

• AWS / Azure / GCP
• Kubernetes, Docker (containerization)
• Infrastructure as Code (Terraform, ARM, etc.)
  
  

Automation & CI/CD

• Jenkins / Azure DevOps / GitHub Actions
• Scripting: Python / Bash / PowerShell
  
  

Application Troubleshooting

• Strong debugging skills across:
• Application layer (Java, .NET, Node.js)
• Middleware (Tomcat, IIS, containers)
• Database & APIs
  

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

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