Senior Service Manager

THE POSITION OS FOR OUR SUBSIDIARY CLEAR WATER LTD.

Clear Water Ltd. is an established provider of water and wastewater treatment solutions, with experience spanning over five decades. The company provides water treatment chemicals and specialty chemicals, along with the design and supply of complete water and wastewater treatment plants for industrial and institutional customers.

Our solutions are focused on helping customers achieve reliable plant performance, efficient water treatment and effective wastewater management.

For more information, please visit: https://clearwater.net.in/

Role & responsibilities

• Manage and guide the field service team handling industrial water treatment systems at customer sites.
• Ensure timely and effective execution of service contracts with focus on safety, quality, cost and customer satisfaction.
• Provide technical guidance for troubleshooting and resolution of service-related issues.
• Act as the key point of contact for customers and coordinate with internal teams for smooth service delivery.
• Monitor team utilisation, service performance and timely submission of reports.
• Build strong customer relationships and support identification of additional business opportunities.

Preferred candidate profile

• Degree/Diploma in Chemical, Mechanical, Electrical Engineering, Chemistry, Water Treatment or a related field.
• 57 years of experience in industrial water treatment, including exposure to RO, membranes, ion exchange and related systems.
• 23 years of experience in managing or supervising a field/service team.
• Good technical understanding, customer handling and problem-solving skills.
• Strong communication, planning and team management ability.
• Be willing to travel extensively