Senior Service Executive

Handling Dealers (2wheelers/ 3 wheelers) and Network expansion.
Check the overall functioning of 2/3W equipments and its usage by the
dealer service staff.
Check for all service policies and the systems and ensure its compliance by dealer staff.
Handle customer complaint and Customer Retention Activities.
Develop or expand secondary service network.
Organize and conduct Service Training programs at Dealership companies.
Planning, Organizing and Conducting Training on Servicing, Repairing, Fault
Diagnosis and Troubleshooting in 2/3W.
Appoint, develop spare parts Dealer Net work, channel Spare parts Sales
Network.
Achieve Spare parts sales targets as per the quota.
Lead/support the Team of Service.
MIS implementation on FTR, Dealer Network reports and Channel Network
reports etc.
Additional Remarks
Knowledge of written and spoken English is a must.
knowledge & experience in auto OEM industry
Well versed with MS office applications.
People Management Skills
Knowledge of 2W /3W automobile functioning and related parts is a must.
Knowledge of industry best practices.