Senior Service Engineer

Join us in leading a high-performing technical service team while delivering exceptional customer support and driving operational excellence. In this role, you will take ownership of service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue. You will play a key role in ensuring service quality, customer satisfaction, and continuous improvement across the region.

• Diploma/Degree in Electronics, Electrical, Biomedical Engineering or a related technical discipline.
• Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.
• Strong technical troubleshooting and problem-solving capabilities.
• Proven ability to build trusted customer relationships and deliver service excellence.
• Leadership experience with the ability to coach, mentor, and develop service professionals.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proficiency in MS Office, Workday, and other relevant business applications.
• Ability to work effectively in a fast-paced, matrix-driven environment.
• Strong organizational, planning, and time management skills.

• Lead, motivate, and develop a team of Service Engineers, fostering a culture of collaboration, accountability, and continuous learning.
• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
• Build long-term partnerships with customers through regular engagement and proactive support.
• Drive operational improvements, optimize service processes, and enhance team productivity.
• Oversee training, performance management, and career development initiatives to build a high-performing team.
• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.

3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation