Senior Service Engineer

Role & responsibilities

• Perform service, preventive maintenance, and corrective actions on Air-Cooled and Water-Cooled Chillers, including screw, scroll, and centrifugal systems. • Diagnose and troubleshoot mechanical, electrical, and control-related issues in chiller and HVAC systems. • Conduct chiller start-up, commissioning, performance testing, and system optimization. • Manage site execution for data center cooling projects, including planning, installation oversight, and coordination with contractors and OEM teams. • Support upgrades, retrofits, and energy-efficiency improvements in existing data centre cooling infrastructure. • Review technical drawings, submittals, and project documents for accuracy and compliance. • Maintain detailed service reports, performance logs, and documentation for all equipment. • Ensure strict adherence to safety standards, regulatory requirements, and customer operational protocols. • Provide technical guidance and mentorship to junior engineers and technicians. • Interface with customers regularly to provide updates, clarify technical issues, and ensure completion of service and project tasks. • Participate in root-cause analysis and implement corrective and preventive actions for recurring issues. • Coordinate with internal teams (sales, project management, engineering) for seamless service and project delivery.
• Timely submission of Root cause analysis & 8D reports to customers
• Willing to work in Shift available to work on Holidays & public holidays to meet agreed SLA
• Monthly MOR, Quarterly QBR meetings required to be attended with DC customers

Preferred candidate profile

• Diploma or Bachelors degree in Mechanical Engineering, Electrical Engineering, or relevant technical field. • 5–10 years of hands-on experience servicing Air-Cooled and Water-Cooled Chillers, preferably in data centre applications. • Strong knowledge of refrigeration cycles, HVAC controls, BMS/EMS integration, and cooling redundancy concepts.
• Experience in project execution, installation supervision, and commissioning of HVAC equipment. • Ability to read and interpret technical drawings, wiring diagrams, P&IDs, and equipment manuals. • Proficient in diagnosing mechanical, electrical, and control faults using service tools and diagnostic software. • Strong customer communication skills and ability to work in critical data centre environments. • Familiarity with safety standards and industry best practices. • Good problem-solving skills and ability to work independently with minimal supervision.