Senior Service Engineer

Role & responsibilities

• Install, commission, and configure equipment or systems at customer sites.
• Perform preventive and corrective maintenance.
• Diagnose and troubleshoot technical or equipment problems.
• Respond to customer service calls and resolve issues within agreed timelines.
• Conduct inspections, testing, and performance checks.
• Replace faulty components and carry out necessary repairs.
• Provide technical support and guidance to customers.
• Train customers or operators on proper equipment use and maintenance.
• Prepare service reports, maintenance records, and documentation.
• Maintain spare-parts inventory and coordinate replacement parts when required.
• Follow safety procedures, company standards, and technical specifications.
• Coordinate with sales, engineering, production, and support teams to resolve complex issues.
• Monitor equipment performance and recommend improvements or upgrades.
• Travel to customer locations when on-site support is required.
• Maintain good customer relationships and ensure customer satisfaction.
• Stay updated on new technologies, products, and technical procedures.

Preferred candidate with experience in Gas chromatograph, HPLC

Preferred candidate profile

Candidate should be willing to travel to customers site.