Senior Service Engineer

Department: Customer Service

Experience: 3-6 Years

Description:

• Overall responsibility for Site Inspection, Site Preparation, Installations Commissioning, Customer breakdown calls and all other post delivery support activities.

• Ensure completion of Site inspection on receipt of PO documents from the respective sales department.

• Ensure Completion of Installation at all Site Ready cases within 15 days from the delivery date of the UPS systems.

• Ensure the collection Site Not Ready report (SNR) from the customers wherever the site is not ready for installation.

• Ensure that the customer signed ICs are dispatched by the respective BO to HO.

• Monitoring the PM activities and ensure 100% compliance

• Monitor that all breakdown calls are attended as per the committed terms and Nil pending calls at all your locations on day-to-day basis.

• Implementing the call escalation procedure as per guidelines from Management.

• Monitoring that the maximum UPTIME is maintained for all Warranty AMC customers.

• To review the major / repeat calls received in all offices and analyses the root cause of failures and initiating necessary preventive and correction actions.

• Planning and Forecasts for adequate Spare parts and ensure the minimum stock availability at all times.

• Whenever any spares consumption from MSL to be communicated to HO for warranty claim immediately.

• Co ordination with HO projects/ local Logistics for proper delivery all the ordered items delivery as per the BOM

• Responsible of Site layout drawings approval from the Customer / Consultant

• Monitoring the site related activities, and coordination with electrical contractor time to time for smooth execution of the projects

• Monitor the battery failures in the filed and arranging the warranty replacement batteries.

• Implementation of Group Policy and Procedures at all times.

• Responsible for manpower recruitment for the customer support activities for you region

• Ensure 100 % compliance of ISO documentation / records and the maintenance of the same.

• Maintaining the date base of the existing/ New Customers.

• Responsibility of timely submissions of accounts for all after sales dept engineers in your region.

• Conducting weekly/monthly meetings locally within our Dept.

• Adhere to all safety standards for the after sales personnel.