Senior Service Engineer

Job Summary

The Senior Service Engineer is responsible for leading and executing field service activities on Wartsila 4-stroke marine engines worldwide. The role requires strong technical expertise, independent execution of complex assignments, and professional customer engagement while ensuring the highest standards of safety, quality, and operational excellence.

Main Responsibilities

• Lead and execute maintenance, troubleshooting, repair, overhaul, commissioning, retrofit, and inspection activities on Wartsila 4-stroke engines and related auxiliary systems.
• Support vessel dry dockings, sea trials, performance optimization, and emergency breakdown attendance.
• Lead small field service teams and provide technical guidance and mentoring to junior engineers.
• Plan and coordinate service activities to ensure efficient use of manpower, tools, and spare parts.
• Act as Wartsila's technical representative at customer sites and maintain strong relationships with vessel operators, technical management, and shipyards.
• Prepare accurate service reports and provide technical feedback to internal stakeholders.
• Ensure compliance with Wartsila QEHS requirements, Life Saving Rules, customer regulations, and marine industry standards.
• Promote a strong safety culture through risk assessments, safe working practices, and reporting of safety observations.

Required Qualifications

• Diploma or Bachelor's Degree in Marine Engineering, Mechanical Engineering, or equivalent technical discipline.

Experience Requirements

Essential

• 5-8 years of experience in marine engine maintenance, field service, ship management, or engine manufacturing.
• Hands-on experience with medium-speed 4-stroke marine engines.
• Experience leading engine overhauls, troubleshooting assignments, and customer-facing service activities.
• Experience working onboard vessels, in shipyards, or marine service environments.

Preferred

• Experience with Wartsila engine products, particularly Wartsila 31, 32, 34DF, 46, and 50.
• Experience in a field service organization.
• Exposure to dry dock projects, commissioning, and sea trials.
• Knowledge of engine automation, control systems, and condition-based maintenance practices.

Key Competencies

Technical

• Advanced troubleshooting and fault diagnosis
• Engine overhaul expertise
• Root cause analysis
• Technical reporting
• Project coordination

Behavioral

• Customer Focus
• Safety Leadership
• Accountability
• Coaching Mentoring
• Collaboration
• Planning Organizing
• Adaptability
• Effective Communication

Travel Mobility

• Willingness to travel extensively worldwide (up to 80%).
• Ability to mobilize at short notice to support customer requirements.
• Ability to work onboard vessels, at ports, and in shipyards globally.

Success Measures

• Safe execution of service activities.
• High customer satisfaction and service quality.
• Successful delivery of complex overhauls and troubleshooting assignments.
• Effective technical leadership and knowledge sharing.
• Timely and accurate technical reporting.
• Compliance with Wartsila safety, quality, and operational standards.

Ideal Candidate

A marine professional with strong hands-on experience on medium-speed 4-stroke engines, capable of independently leading global service assignments, supporting customers, mentoring colleagues, and delivering technical excellence in a dynamic field service environment.

Other Required Skills

• Relevant years of expertise in Wartsila Lifecycle Products and Services
• Good Cultural knowledge
• Strong result orientation
• Strong will to win

Job Location

Remote

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.