Senior Service Desk Engineer

We are looking for Sr. Service Desk Engineer.

Location- Shollinganallur, Chennai

Face to Face Interview on 31st Oct 2026.

Shift 24/7

5 days WFO.

Below is the JD.

Job Description

• Excellent oral & written communication
• Knowledge in Windows AD
• Knowledge in Exchange Server / Office 365
• Knowledge in Entra and Endpoint manager
• Cross functional Knowledge in MAC with Windows Domain
• Knowledge in User Permissions / Access Restriction for Domain Accounts
• Ensure 100% availability of resources as per SOW
• Standardize the Service Desk operations and implement best practices

Primary Skills (Preferred)

• Knowledge in Troubleshooting OS / Hardware related Issues
• Knowledge in Troubleshooting Application Related issues
• Knowledge in Remote Support for Windows / MAC users with appropriate Tools
• Knowledge of MS Office products (word, excel, PowerPoint, Outlook)
• Knowledge in BAU projects Onedrive, Patching and encryption in both windows and macOS
• Knowledge in User administration – On boarding / off boarding, Shared mailbox creation and Distribution list management.
• Knowledge in Active directory, Endpoint manager, Entra, Exchange on prem, Exchange online and JSS pro.
• Excellent oral & written communication to handle the end users directly with quality.
• Knowledge in HP cloud printer installation in the node and troubleshooting
• Strong knowledge of laptop performance troubleshooting, with the ability to diagnose and resolve issues using a structured and systematic approach.
• Follow the established process and predefined triage workflow as outlined.

Secondary Skills (Preferred)

• Knowledge in Mac OS / Application Troubleshooting