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    Job · 21377734

    BENGALURU · FULLTIME

    Senior Service Desk Analyst

    Procore

    Procore

    Bengaluru · onsite · Posted 3d ago

    Sourced fromNaukri
    Undisclosed1–4 yrsfulltimeBengaluru

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    Section · 01

    About this role


    • Provide technical support and resolve complex issues for customers via phone, email, or chat.

    • Troubleshoot and diagnose problems with software applications and hardware systems.

    • Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.

    • Develop and maintain knowledge base articles to document solutions to common issues.

    • Participate in training and on-call rotation for after-hours support.

    • Analyze customer feedback and suggest process improvements.




    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

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    Section · 02

    Skills

    customer satisfactionService Desk ManagementTechnical SupportTroubleshootingcustomer feedbackCustomer ComplaintsCommunication SkillsCommunication And Interpersonal Skills

    Section · Company

    About Procore

    Procore

    Procore

    Software Product

    13

    employees

    Bangalore / Bengaluru, Karnataka

    India

    ₹34.5L PA avg

    Avg at Procore

    About

    Procore Technologies, Inc. (NYSE: PCOR) provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects, including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

    Every day, we speak to construction firms that still heavily rely on paper-based documentation, email chains, and spreadsheets to manage their projects. Our goal is to help construction professionals increase their project success by simplifying project management with powerful collaborative software.

    Procore helps firms drastically increase project efficiency and accountability by streamlining and mobilizing project communications and documentation. This real-time data and accessibility minimize costly risks and delays—ultimately boosting profits.

    Industries

    Software Product

    Employee ratings

    10 reviews

    3.6/ 5

    Culture

    3.1

    Career growth

    2.1

    Work-life

    2.9

    Employees rate it well for

    Company Culture40Work-Life Balance39

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