BENGALURU · FULLTIME
Senior Service Desk Analyst

Procore
Bengaluru · onsite · Posted 3d ago
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Section · 01
About this role
- Provide technical support and resolve complex issues for customers via phone, email, or chat.
- Troubleshoot and diagnose problems with software applications and hardware systems.
- Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.
- Develop and maintain knowledge base articles to document solutions to common issues.
- Participate in training and on-call rotation for after-hours support.
- Analyze customer feedback and suggest process improvements.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Section · Company
About Procore

Procore
Software Product
13
employees
Bangalore / Bengaluru, Karnataka
India
₹34.5L PA avg
Avg at Procore
About
Procore Technologies, Inc. (NYSE: PCOR) provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects, including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.
Every day, we speak to construction firms that still heavily rely on paper-based documentation, email chains, and spreadsheets to manage their projects. Our goal is to help construction professionals increase their project success by simplifying project management with powerful collaborative software.
Procore helps firms drastically increase project efficiency and accountability by streamlining and mobilizing project communications and documentation. This real-time data and accessibility minimize costly risks and delays—ultimately boosting profits.
Industries
Employee ratings
10 reviews
Culture
3.1
Career growth
2.1
Work-life
2.9
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