Senior Service Coordinator

Senior Service Coordinator HVAC

Company: Siddhivinayak Engineering Solutions Pvt. Ltd.
Location: Pune, Maharashtra
Department: Service & Maintenance
Industry: HVAC / Engineering & Construction
Experience: 1-3 Years (Preferred)
Qualification: Diploma / BE / B.Tech in Mechanical Engineering or a related field

Job Summary

We are looking for an experienced Senior Service Coordinator to manage daily service planning, scheduling, customer coordination, service ticket tracking, and maintenance activities. The candidate will coordinate with approximately 50 service team members to ensure timely service execution, accurate reporting, and customer satisfaction.

Key Responsibilities

• Plan and schedule daily service calls based on customer requirements, priorities, and team availability.
• Coordinate with field service engineers, technicians, and maintenance teams for job allocation and timely execution.
• Communicate with clients regarding service requests, schedules, progress updates, complaints, and closure status.
• Register, assign, monitor, escalate, and close service tickets while maintaining accurate records.
• Coordinate preventive and corrective maintenance activities and follow up on equipment issues and recurring complaints.
• Track team availability, job progress, pending assignments, and service completion updates for approximately 50 team members.
• Maintain service records, customer databases, and service call reports.
• Prepare daily, weekly, and monthly MIS reports using MS Excel.
• Monitor pending tickets, overdue activities, service turnaround time, and repeat service calls.
• Coordinate with the data team to resolve data discrepancies and validate updated records.
• Escalate critical customer issues, resource shortages, and service delays to the concerned manager.
• Identify opportunities to improve service efficiency and customer satisfaction.

Eligibility Criteria

• Diploma / BE / B.Tech in Mechanical Engineering or a related technical discipline.
• 1-3 years of relevant experience in service coordination, service planning, scheduling, or maintenance operations; HVAC experience is preferred.
• Proficiency in MS Excel, data management, and MIS reporting.
• Experience in client coordination, ticket management, and field-team scheduling.
• Strong communication, organizational, follow-up, and problem-solving skills.
• Ability to manage multiple service requests and coordinate with a large field team.

Key Skills

HVAC, Service Coordination, Service Planning, Service Scheduling, Maintenance Coordination, Field Service Management, Client Coordination, Ticket Management, MS Excel, MIS Reporting, Team Coordination, Customer Complaint Management, Service Operations, Data Management, Escalation Management.

Interested candidates can apply with their updated resume.