Senior Service Associate
IDFC Bank · Mumbai · onsite · Posted 65d ago
Not disclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Requirements
Role/ Job Title: Service Associate
Function/ Department: Wholesale Banking Operations
Job Purpose: The role entails co-ordination with Client, Business, CAD team and other banks to ensure smooth processing of disbursals, documentation follow up, covenant monitoring & closure and Security collateral perfection pertaining to Wholesale banking customers. The role ensures all requirements are completed within the bank's policy framework and at the same time ensure to provide solutions keeping customer requirements. It is expected that the cases are closed within timelines and minimise the role of Relationship Manager. The role helps to improvise quality and provide more clarity and guidance to customers for closing the request swiftly
Roles & Responsibilities:
Keep close monitoring of critical accounts and ensure no escalations are sent by customer. Maintain relationships with customer and provide solutions and alternative basis guidance from legal, compliance, policy teams etc.
Constantly share learning and conduct training sessions to CAD/Business and other dependent team for improvement.
Provide reports and progress to senior management on frequency basis.
Use AI other technology tools to improvise process and improve TAT.
ROC Charge creation--Coordinate and follow up with client for pending documents, track ROC/CHG-1 status with Vendor, ensure completeness, and submit final set to CAD
Security creation & perfection - Coordinate with lender back-offices to obtain pari-passu letters, track status across banks, validate details, and upload to system
Share documents with CAD for CHG1 Filing and CERSAI registration - Compile mortgage/hypothecation documents, highlight checklist gaps, submit to CAD, track CHG-1 & CERSAI registration status with CAD/Ops team
Obtain BR, MoA, AoA, CoI,PAN, signature/ID proof of authorised signatories from client - Collect and follow up for documents, verify details as per CAD checklist and highlight corrections to client, scan and submit to CAD.
Resolving CAD queries on BR and CP documents - Obtain corrected BR/CP documents from client, ensure compliance with CAD queries, and resubmit
Initiate limit setup with CAD team - Compile and submit limit setup documents, track CAD queries, coordinate revised submissions with client
Disbursement related activities -Verify supporting documents (invoices, project stage, asset details) against sanction terms, follow up discrepancies
Coordinate and follow-up with clients for document collection for covenants, perform basic checks on documents (as per detailed checklist), highlight deviations before sharing with RM for approval
Works towards achieving Organisations goals / objectives and shows urgency in fast paced environment
MIS & Reporting
Route Cases To Other Functions Where Ever Applicable.
Managerial & Leadership Responsibilities
Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
Monitor key parameters on employee productivity, Incidents and make necessary improvements
Enable teams to drive improvements, Reduce Ops Risk by providing necessary support
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 5 - 10 years of relevant experience
Role/ Job Title: Service Associate
Function/ Department: Wholesale Banking Operations
Job Purpose: The role entails co-ordination with Client, Business, CAD team and other banks to ensure smooth processing of disbursals, documentation follow up, covenant monitoring & closure and Security collateral perfection pertaining to Wholesale banking customers. The role ensures all requirements are completed within the bank's policy framework and at the same time ensure to provide solutions keeping customer requirements. It is expected that the cases are closed within timelines and minimise the role of Relationship Manager. The role helps to improvise quality and provide more clarity and guidance to customers for closing the request swiftly
Roles & Responsibilities:
Keep close monitoring of critical accounts and ensure no escalations are sent by customer. Maintain relationships with customer and provide solutions and alternative basis guidance from legal, compliance, policy teams etc.
Constantly share learning and conduct training sessions to CAD/Business and other dependent team for improvement.
Provide reports and progress to senior management on frequency basis.
Use AI other technology tools to improvise process and improve TAT.
ROC Charge creation--Coordinate and follow up with client for pending documents, track ROC/CHG-1 status with Vendor, ensure completeness, and submit final set to CAD
Security creation & perfection - Coordinate with lender back-offices to obtain pari-passu letters, track status across banks, validate details, and upload to system
- Resolve CAD and legal queries on the TSR and valuation documents with clients and other bank RMs- Coordinate with valuers/clients for corrected TSR, compile revised reports, and resubmit to CAD/Legal
- Coordinate and finalise mortgage/other security documents - Manage end-to-end execution logistics (printing, stamping, witnessing), scan executed documents, guide client on execution requirements (stamping, signatories, annexures).
Share documents with CAD for CHG1 Filing and CERSAI registration - Compile mortgage/hypothecation documents, highlight checklist gaps, submit to CAD, track CHG-1 & CERSAI registration status with CAD/Ops team
Obtain BR, MoA, AoA, CoI,PAN, signature/ID proof of authorised signatories from client - Collect and follow up for documents, verify details as per CAD checklist and highlight corrections to client, scan and submit to CAD.
Resolving CAD queries on BR and CP documents - Obtain corrected BR/CP documents from client, ensure compliance with CAD queries, and resubmit
Initiate limit setup with CAD team - Compile and submit limit setup documents, track CAD queries, coordinate revised submissions with client
Disbursement related activities -Verify supporting documents (invoices, project stage, asset details) against sanction terms, follow up discrepancies
Coordinate and follow-up with clients for document collection for covenants, perform basic checks on documents (as per detailed checklist), highlight deviations before sharing with RM for approval
Works towards achieving Organisations goals / objectives and shows urgency in fast paced environment
MIS & Reporting
Route Cases To Other Functions Where Ever Applicable.
Managerial & Leadership Responsibilities
Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
Monitor key parameters on employee productivity, Incidents and make necessary improvements
Enable teams to drive improvements, Reduce Ops Risk by providing necessary support
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 5 - 10 years of relevant experience
Sourced from foundit
Skills
Technology ToolsLegal CompliancereportingArtificial IntelligenceMortgage DocumentsCERSAI registration
About IDFC FIRST Bank
IDFC Bank
Banking
43.1k+
employees
2018
8 years old
Mumbai, Maharashtra
India
About
IDFC FIRST Bank is one of India’s fastest-growing new-age private sector banks.
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