Senior Service Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Service Account Manager based in United States.

The Senior Service Account Manager will play a critical role in driving customer success across strategic enterprise accounts. This position focuses on managing complex post-sales relationships, ensuring seamless service delivery, and maximizing customer value. You will act as a trusted advisor, connecting customer objectives with internal product, engineering, and support teams. The role requires strong leadership, technical understanding, and the ability to navigate high-impact operational challenges. You will influence customer retention, platform adoption, and long-term growth by creating proactive service strategies. Working in a collaborative, innovation-driven environment, you will help shape exceptional enterprise experiences.

Accountabilities:: The Senior Service Account Manager is responsible for leading strategic customer engagements, optimizing service delivery, and ensuring enterprise clients achieve maximum value from technology solutions. This role requires strong ownership of customer relationships, operational excellence, and cross-functional collaboration.

Lead post-sales service delivery and account governance for strategic enterprise customers, partnering with stakeholders to align solutions with business priorities and technology roadmaps.

Serve as the primary customer advocate, building trusted relationships with executive stakeholders and ensuring customer goals are reflected across internal teams.

Manage complex escalations, critical incidents, and operational challenges by coordinating responses across engineering, product, support, and other teams.

Drive proactive risk management strategies to identify potential issues, improve customer satisfaction, and maintain service continuity.

Gather customer feedback, technical requirements, and enhancement opportunities to influence product improvements and future platform development.

Develop service best practices, mentor team members, and contribute to improving service delivery processes across the organization.

Conduct strategic account reviews and support adoption initiatives that increase customer engagement, retention, and long-term success.

Requirements:

The ideal candidate brings extensive experience managing enterprise customer relationships within complex technology environments, combining technical expertise with strong communication and leadership abilities.

6+ years of experience in customer-facing roles focused on enterprise accounts, service management, account leadership, or related technology functions.

Proven ability to manage large enterprise relationships, drive customer retention, and influence stakeholders across multiple business and technical teams.

Strong experience coordinating cross-functional teams during high-priority incidents, escalations, implementations, or complex operational challenges.

Deep understanding of enterprise IT environments, including data infrastructure, cloud ecosystems, storage platforms, and technology operations.

Ability to translate customer business needs into technical strategies and actionable recommendations.

Excellent communication, negotiation, and relationship-building skills with the ability to engage both technical teams and executive audiences.

Experience with service management frameworks, enterprise technology platforms, or relevant certifications is a plus.

Strong problem-solving skills, strategic thinking, and the ability to operate effectively in a fast-moving, customer-focused environment.

Benefits:

Competitive annual base salary range of $97,000 - $204,000 USD , depending on role level, location, and experience.

Potential eligibility for incentive compensation and/or equity opportunities.

Remote work flexibility with a fully distributed environment.

Flexible time off policies designed to support work-life balance.

Wellness resources and employee support programs.

Opportunities for professional growth, development, and career advancement.

Collaborative culture focused on innovation, teamwork, and meaningful impact.

Company-sponsored team events and initiatives that strengthen connection and engagement.

Inclusive workplace environment that values diverse perspectives and encourages every employee to contribute.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1