Senior Salesforce Vlocity Associate

Job Description & Summary:

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.

As a Salesforce Vlocity Senior Associate you will support client service work within our Managed Services practice, helping execute outsourced processes, review and enrich data, monitor quality controls, and resolve escalations and queries. As a Senior Associate you will analyze complex situations, build meaningful client connections, guide junior team members, and use critical thinking to interpret data, respond to varied needs, and contribute to workstreams that connect directly to broader project objectives. In this role, you will apply Salesforce experience to modernization and support activities, help organize day-to-day delivery, and continue developing your personal brand while deepening your technical skills in a client-focused environment.

Responsibilities:

• Executing Salesforce Vlocity support workstreams across client service operations and managed service delivery
• Managing client requests, escalations, and routine case activity while maintaining timely progress and clear follow-up
• Reviewing data, correcting records, and performing data enrichment activities to support reliable processing and reporting
• Applying Salesforce platform knowledge to monitor workflows, configure supported processes, and resolve service issues
• Implementing quality control checks, documentation updates, and process reviews to improve consistency in delivery
• Interpreting service metrics and operational trends to identify process gaps and recommend practical improvements
• Coordinating with team members and client stakeholders to gather requirements, clarify issues, and move work forward
• Supporting end-to-end application maintenance and modernization activities within Salesforce-based service environments

What You Must Have:

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart:

• Salesforce Vlocity configuration experience in client service settings
• Supporting Salesforce application evolution, modernization, and lifecycle management
• Interpreting business needs into platform solutions and workflow improvements
• Navigating ambiguous requests while maintaining quality and delivery focus
• Mentoring junior team members through issue resolution and review
• Using data, feedback, and business context to guide recommendations