Senior Salesforce Technical Architect - Field Service
Unisys · Bengaluru · onsite · Posted 72d ago
Undisclosed14–15 yrsfulltimeSourced from
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About this role
Job Summary
This role supports a complex, multi-platform application used by Unisys Digital Workplace Services (DWS). We are seeking an experienced Technical Architect specializing in Salesforce Field Service (SFS) to lead the design, delivery, and continuous evolution of field service solutions for our managed services clients. This role blends deep technical architecture expertise with strong client-facing and stakeholder management skills with a focus on AI. The ideal candidate will act as the trusted technical advisor for a portfolio of clients translating business requirements into scalable, well-governed Salesforce solutions while overseeing ongoing support, enhancements, and platform health within a managed services model.
This is a senior, solution-focused role for someone who is equally comfortable designing complex technical architectures, leading solution workshops, mentoring delivery teams, and managing executive-level client relationships.
Responsibilities Key Responsibilities - Collaborate with architects, technical leads, and stakeholders to deliver solutions aligned with business goals.
- Independently manage tasks, deliverables, and timelines.
- Create system documentation and train support teams.
- Architect end-to-end Salesforce Field Service solutions, including Service Cloud, Field Service Lightning (FSL), scheduling optimization, mobile workforce enablement, and integrations with ERP, IoT, asset management, and inventory systems. Digital experience sites and portal.
- Design scalable data models, sharing/security architecture, and integration patterns (REST/SOAP APIs, MuleSoft, middleware) that align with enterprise architecture standards.
- Own the technical solution blueprint from discovery through go-live, ensuring designs are scalable, maintainable, and aligned with Salesforce best practices and the Well-Architected framework.
- Conduct architecture reviews, technical health checks, and org optimization assessments for existing managed services clients.
- Evaluate and recommend appropriate Salesforce products/features (Field Service, Omni-Studio, Experience Cloud, Einstein/Agentforce, CTI) to meet evolving business needs.
- Define and enforce coding standards, DevOps/release management practices, and technical governance across the managed services portfolio.
- Act as the primary technical point of contact and trusted advisor for client stakeholders, from business users to C-suite/IT leadership.
- Lead solution design workshops, technical discovery sessions, and architecture review boards with client teams.
- Translate complex technical concepts into clear, business-relevant language for non-technical stakeholders.
- Manage client expectations around scope, feasibility, timelines, and technical trade-offs.
- Build long-term, consultative relationships that support account growth, renewals, and expansion of managed services scope.
- Present technical roadmaps, health assessments, and strategic recommendations in client governance meetings (QBRs, steering committees).
- Provide technical leadership and mentorship to developers, consultants, and administrators within the delivery team.
- Review solution designs, code, and configurations produced by the team to ensure quality and adherence to standards.
- Support pre-sales activities, including solution scoping, effort estimation, and technical proposal development (SOWs, RFP responses).
- Contribute to internal capability building, reusable assets, accelerators, and best-practice documentation for Field Service engagements.
- Minimum 5 years of experience with Salesforce
- Functional Knowledge of Salesforce
- Integrating other systems with Salesforce
- Task Recording & UAT Preparation
- Proficiency in:
- Strong knowledge on APEX, LWC, Salesforce Object model, Platform Events and no code, low code features tool
- Field Service or service delivery models
- Azure Subscription Management & AI Services
- Azure Integration Services (AIS)
- Azure DevOps (ADO) (CI/CD Pipelines, Harbor Server, SonarQube Server, Dependency Track, etc.)
- Test Automation Frameworks (Selenium)
- Agile frameworks
- Strong communication, analytical, and multitasking abilities.
- Salesforce certifications: Field Service Consultant, Application Architect or System Architect, Sharing and Visibility Architect, Integration Architect, Platform Developer II.
- Experience with adjacent technologies: MuleSoft, Tableau/CRM Analytics, IoT integrations, asset/inventory management systems.
- Prior consulting or systems integrator (SI) background.
- Experience in industries with heavy field operations (utilities, telecommunications, manufacturing, healthcare equipment, energy).
- Familiarity with Salesforce Well-Architected principles and Success Cadence / Signature Success programs.
- Experience contributing to pre-sales, SOW development, or proposal writing.
BA/BS degree and 8+ years experience OR equivalent combination of education and experience. Masters degree preferred.
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Skills
AutomationAzure DevopsAgileAgentforceCI/CD PipelinesCadenceapisai servicesAsset ManagementbsCapability BuildingAgile frameworksBusiness RequirementsAzure Integration ServicesAnalyticsApexArchitectureMicrosoft AzureArtificial Intelligence
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware