Senior Salesforce Engineer Service Cloud | Development

Senior Salesforce Engineer Salesforce Service Cloud

Experience: 8+ Years
Location: PAN India | Bangalore Preferred
Budget: Up to 1.6 LPM
Employment Type: Full-Time

Job Overview

We are looking for an experienced Senior Salesforce Engineer with strong hands-on experience in Salesforce Service Cloud. The role is suitable for professionals with expertise in Salesforce Development, QA Automation, or a combination of both.

The ideal candidate should have strong knowledge of Salesforce Service Cloud along with experience in Apex/LWC, Salesforce integrations, API testing, automation testing, and enterprise application testing.

Key Responsibilities

• Design, develop, test, and support enterprise Salesforce Service Cloud applications.
• Work on Salesforce Service Cloud, Sales Cloud, FSL/SMAX, and custom Salesforce applications.
• Develop and/or validate solutions using Apex, LWC, SOQL, Salesforce Flow, APIs, and Salesforce configuration.
• Work on Case Management, OmniChannel, Knowledge, Entitlements, Milestones, Service Console, Flows, and automation.
• Develop and validate Salesforce integrations with external systems using REST/SOAP APIs, Platform Events, Streaming APIs, and event-driven integrations.
• Perform end-to-end testing covering UI, API, integration, regression, smoke, and functional testing.
• Build or maintain automation frameworks using Playwright with TypeScript/JavaScript.
• Perform API and microservices testing using Postman, REST/SOAP APIs, or RestAssured.
• Validate Salesforce customizations including Objects, Flows, Apex, LWC, Validation Rules, Profiles, Permission Sets, and Sharing Rules.
• Troubleshoot application and integration issues and work closely with development and business teams.
• Participate in Agile ceremonies, requirement analysis, test planning, code/design reviews, and release activities.
• Integrate development/automation activities with CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps.
• Contribute to quality, automation, performance, security, and Salesforce best practices.
• Mentor junior team members and contribute to engineering/testing standards.

Mandatory / Core Skills

• 8+ years of overall Salesforce / software engineering or testing experience
• Strong hands-on experience with Salesforce Service Cloud
• Experience with Salesforce Development and/or QA Automation
• Strong understanding of Salesforce Case Management, Service Console, Flows, OmniChannel, and Salesforce security
• Experience with Salesforce Integrations / REST / SOAP APIs
• Experience with API / Integration Testing
• Good understanding of Apex, LWC, SOQL, and Salesforce platform capabilities
• Experience with Automation Testing
• Experience with Playwright and TypeScript/JavaScript is highly preferred
• Experience with Postman / RestAssured / Microservices testing
• Knowledge of CI/CD, Git, Jenkins, Azure DevOps, or GitHub Actions
• Strong debugging, analytical, communication, and problem-solving skills

Good to Have

• Salesforce FSL / SMAX testing experience
• Tosca testing experience
• Sales Cloud / Experience Cloud
• OmniChannel and advanced Service Cloud features
• Salesforce event-driven integrations
• Page Object Model (POM) based automation frameworks
• Cross-browser and regression automation
• Jira, Xray, TestRail, or similar test management tools

Ideal Candidate Profile

We are open to candidates from either of the following backgrounds:

1. Salesforce Developer:
Strong Service Cloud + Apex + LWC + Integration experience, with exposure to testing/automation.

OR

2. Salesforce QA / SDET:
Strong Service Cloud testing + Playwright + API/Microservices testing, with good understanding of Salesforce development concepts.

Candidates having experience across both Salesforce Development and QA Automation will be preferred.

Location: PAN India | Bangalore Preferred