Senior Salesforce Administrator - Manufacturing, Sales & Service Cloud

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud to join our team in Bangalore, Karnataka, India.

Job Title: Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud

Experience: 5–7 years

Job Summary: We are seeking a highly skilled Senior Salesforce Administrator with strong expertise across Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud in an enterprise environment. This role involves end-to-end administration, support, optimization, and governance of the Salesforce platform while ensuring scalability, stability, security, and business alignment.

The ideal candidate should possess deep functional and administrative knowledge across multiple Salesforce clouds, hands-on experience handling complex production support scenarios (L3), and the ability to collaborate effectively with business stakeholders, support teams, developers, and architects.

Key Responsibilities:

Support & Operations (L1 / L2 / L3 Oversight)

Act as the primary L3 escalation point for Salesforce platform issues across Manufacturing, Sales, and Service Clouds

Provide guidance, mentoring, and technical direction to L1 and L2 support teams

Ensure SLA adherence, incident resolution, and uninterrupted service operations

Perform root cause analysis (RCA) and implement preventive and corrective measures

Own problem management and recurring issue resolution

Support production monitoring, release validation, and hypercare activities

Salesforce Administration & Platform Management:

Manufacturing Cloud Administration

Administer and optimize Manufacturing Cloud capabilities including:

Account-Based Forecasting

Sales Agreements

Manufacturing Intelligence

Partner and Channel Visibility

Support manufacturing business processes and operational workflows

Manage forecasting configurations, data visibility, and reporting

Sales Cloud Administration

Configure and maintain Sales Cloud functionalities including:

Leads, Opportunities, Accounts, Contacts

Forecasting and Pipeline Management

Campaigns and Activity Management

Territory Management

Support sales process automation and performance optimization

Service Cloud Administration

Administer and optimize Service Cloud features including:

Case Management and Queues

Omni-Channel and Routing

Service Console

Email-to-Case and Web-to-Case

Knowledge Management

CTI integrations

Support customer service operations and workflow optimization

Platform Administration

Design and implement automation using Salesforce Flows

Manage profiles, permission sets, roles, sharing rules, and security controls

Maintain data integrity, governance, and compliance standards

Create and maintain reports, dashboards, and analytics

Manage custom objects, page layouts, validation rules, and Lightning configurations

Advanced Configuration & Troubleshooting (L3)

Troubleshoot complex automation, flow failures, integration, and performance issues

Support and monitor integrations using REST/SOAP APIs and middleware tools

Analyze logs, debug issues, and coordinate with developers on Apex-related fixes

Manage large data volumes, data quality initiatives, and data migration activities

Support sandbox management, deployment activities, and release cycles

Collaborate with DevOps and QA teams during deployments and testing

Governance, Enhancements & Best Practices

Define and enforce Salesforce governance standards and best practices

Review, validate, and approve configuration and change requests

Participate in solution design discussions with architects and business teams

Identify opportunities for automation, optimization, and process improvements

Maintain documentation including SOPs, configuration documents, and operational runbooks

Ensure platform scalability, maintainability, and security compliance

Stakeholder & Team Collaboration

Act as a trusted advisor to business stakeholders across sales, manufacturing, and customer service functions

Translate business requirements into scalable Salesforce solutions

Collaborate closely with developers, architects, QA, integration, and DevOps teams

Support UAT activities, end-user training, and post-release stabilization

Drive cross-functional coordination in global enterprise environments

Required Skills & Qualifications

3–5 years of hands-on Salesforce administration experience

Strong expertise in Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud

Proven experience managing L3 production support and enterprise Salesforce operations

Strong understanding of Salesforce security, sharing model, and data architecture

Advanced experience with Salesforce Flows and platform automation

Experience with reports, dashboards, and analytics

Familiarity with ITIL processes including Incident, Problem, and Change Management

Experience working in enterprise-scale multi-cloud Salesforce environments

Certifications

Salesforce Administrator (ADM 201)

Salesforce Advanced Administrator

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Good to Have:

Salesforce Manufacturing Cloud Accreditation/Experience

Experience with CI/CD tools such as Copado, Gearset, Jenkins, or Azure DevOps

Exposure to integrations and middleware platforms (MuleSoft, Boomi, etc.)

Knowledge of DevOps and release management practices

Soft Skills

Strong leadership and mentoring capabilities

Excellent analytical and problem-solving skills

Strong communication and stakeholder management abilities

Ability to handle high-pressure production environments

Proactive, collaborative, and solution-oriented mindset

Work Environment

Enterprise Salesforce multi-cloud ecosystem

Collaboration with global and cross-functional teams

On-call or shift-based production support as required

Adherence to SLAs, governance, compliance, and operational standards

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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