Senior Sales Manager || Tele sales (B2C)

Roles and Responsibilities :

• Manage a team of telesales agents to achieve daily, weekly, and monthly targets through effective coaching, training, and performance monitoring.
• Develop and implement strategies for cross-selling/up-selling products/services to existing customers to increase revenue growth.
• Analyze sales data to identify trends, opportunities, and areas for improvement in the outbound sales process.
• Collaborate with other departments (e.g., marketing) to develop targeted campaigns that drive lead generation and conversion.

Job Requirements :

• 7-15 years of experience in B2C sales or related field with expertise in cross selling/upselling techniques.
• Proven track record of success in managing high-performing teams in an inside sales environment.
• Strong understanding of IT services & consulting industry trends and market dynamics.
• Excellent communication skills with ability to build strong relationships with clients at all levels.