Senior Sales Executive

We're Hiring: Senior Sales Executive Healthcare

Company: HealviaCare+ LLP
Location: Gurugram, Haryana
Work Mode: Work from Office
Department: Sales & Patient Experience

About HealviaCare

HealviaCare is a healthcare services platform focused on making surgical treatments more accessible, transparent, and convenient for patients. We connect patients with trusted doctors and partner hospitals, helping them navigate consultations, treatment options, hospital coordination, and the overall surgical journey.

We are building a patient-first healthcare experience where people can make informed treatment decisions with confidence.

Role Overview

We are looking for a proactive, target-driven Senior Sales Executive to manage prospective patients generated through digital marketing, referrals, and other acquisition channels.

The role involves engaging with patients and their families, understanding their medical requirements, explaining available treatment options and packages, coordinating doctor consultations, and driving conversions from enquiries to completed surgeries.

The ideal candidate should have strong communication and persuasion skills, a patient-centric approach, and the ability to manage a high volume of leads with disciplined follow-ups.

Key Responsibilities

• Lead Management: Handle inbound leads generated through Google Ads, Meta Ads, referrals, and other marketing channels.
• Patient Counselling: Understand patient requirements and explain relevant treatment pathways, consultation processes, and available packages without providing medical diagnoses.
• Lead Conversion: Convert qualified enquiries into doctor consultations, hospital visits, and confirmed surgical procedures.
• Timely Follow-ups: Connect with new leads promptly, ideally within 5 minutes of assignment, and maintain consistent follow-ups through calls and WhatsApp.
• Objection Handling: Address patient concerns regarding treatment costs, hospital selection, insurance coverage, EMI options, and the overall surgical process.
• Appointment Coordination: Schedule consultations with partner doctors and hospitals, confirm appointments, and follow up on patient attendance.
• Patient Journey Management: Track patients from initial enquiry through consultation, treatment decision, admission, and surgery completion.
• CRM & Reporting: Maintain accurate lead status, call records, follow-up schedules, conversion data, and patient interaction notes in the CRM.
• Cross-functional Coordination: Work closely with marketing, hospital partners, doctors, and operations teams to ensure a smooth patient experience.
• Target Achievement: Consistently achieve monthly targets for consultations, patient conversions, and completed surgeries.

Candidate Requirements

• 1–4 years of experience in sales, inside sales, tele-sales, customer relationship management, or a similar role.
• Experience in healthcare sales, hospital coordination, patient counselling, health-tech, or medical services will be an advantage.
• Strong verbal communication and convincing skills in Hindi; working knowledge of English is preferred.
• Ability to handle objections, build trust, and follow up persistently without compromising the patient experience.
• Comfortable working with sales targets, CRM tools, calling systems, and WhatsApp-based communication.
• Strong ownership, discipline, attention to detail, and a results-oriented mindset.
• Willingness to work from our Gurugram office.

Performance Expectations

Success in this role will be measured by:

• Lead response time and follow-up discipline.
• Consultation bookings and patient show-up rates.
• Lead-to-consultation and consultation-to-surgery conversion rates.
• Number of completed surgeries.
• CRM hygiene, patient feedback, and quality of engagement.

What We Offer

• Opportunity to grow with an expanding healthcare services startup.
• Performance-linked incentives in addition to fixed compensation.
• Direct exposure to healthcare sales, patient acquisition, and business growth.
• A fast-paced, ownership-driven environment with opportunities for career progression.

How to Apply

Interested candidates can apply through LinkedIn or share their updated resume with us.

Join HealviaCare and help make every patient's surgical journey easier.

HealviaCare — Har Surgery, Ab Aasaan.