Senior Sales Executive

Location: G 28, Mohali Walk, Sector 62, Sahibzada Ajit Singh Nagar, Punjab 160062

Job Summary

We are looking for a Senior Sales Executive with strong retail sales and customer relationship skills to join our team. The candidate will be responsible for driving sales, assisting customers with product selection, generating leads, maintaining customer relationships, and achieving individual sales targets.

Experience in diamond jewellery, luxury retail, premium fashion, or high-value products will be an advantage.

Key Responsibilities

Sales & Business Development

• Achieve individual monthly and annual sales targets.
• Handle walk-in customers and convert enquiries into sales.
• Understand customer requirements and recommend suitable diamond jewellery.
• Generate leads through referrals, follow-ups, networking, and customer outreach.
• Follow up with prospective customers through calls and messages.
• Develop repeat and referral business.
• Participate in promotional campaigns and sales activities.
• Support the Store Manager in achieving overall store targets.

Customer Relationship Management

• Provide a premium and personalized shopping experience.
• Build and maintain strong relationships with existing and new customers.
• Maintain regular follow-ups with prospective and existing customers.
• Handle customer queries and resolve concerns professionally.
• Maintain accurate customer profiles and sales records.
• Develop long-term relationships with high-value and repeat customers.

Product Knowledge

• Maintain strong knowledge of diamonds, jewellery, collections, pricing, and product specifications.
• Explain diamond characteristics and jewellery details clearly to customers.
• Stay updated on new collections, products, offers, and company policies.
• Confidently present products and communicate their value to customers.

Store Operations

• Maintain high standards of store presentation and customer service.
• Ensure jewellery is handled carefully and according to company procedures.
• Assist with stock checks and inventory-related activities when required.
• Follow all company policies regarding billing, documentation, security, and product handling.
• Maintain a professional appearance and positive attitude at all times.

Sales Reporting

• Maintain daily sales and customer enquiry records.
• Submit regular follow-up and sales reports to the Store Manager.
• Track leads, conversions, pending enquiries, and customer appointments.
• Share customer feedback and market insights with management.

Required Qualifications & Experience

• Graduate degree or equivalent qualification preferred.
• 2+ years of experience in retail sales, preferably in jewellery, diamonds, luxury retail, or premium products.
• Excellent communication and interpersonal skills.
• Strong customer-handling and sales skills.
• Good negotiation and closing abilities.
• Target-oriented and self-motivated.
• Professional appearance and personality.
• Basic computer and MS Office knowledge.
• Ability to work effectively in a team.

Preferred Skills

• Experience selling diamond jewellery or premium products.
• Strong customer relationship management skills.
• Ability to handle high-value customers.
• Excellent follow-up skills.
• Good understanding of consultative selling.
• Ability to meet and exceed sales targets.
• Knowledge of local customer markets and networks will be an advantage.

Key Performance Indicators (KPIs)

• Achievement of individual sales targets.
• Number and value of sales generated.
• Customer conversion rate.
• Lead generation and follow-up performance.
• Repeat and referral business.
• Average transaction value.
• Customer satisfaction.
• Accuracy of customer and sales records.

Compensation

• Salary: Competitive salary based on experience and skills.
• Incentives: Performance-based sales incentives as per company policy.

Candidate Profile

We are looking for a confident, well-presented, customer-focused sales professional who can represent New Age Diamonds with professionalism and build lasting relationships with customers while consistently achieving sales targets.