Senior Sales Executive

# Senior Sales Executive – Inbound Sales

**Company:** ELO House

**Location:** Chennai

**Employment Type:** Full-Time

**Department:** Reservations & Sales

## About ELO House

ELO House is an extended-stay housing platform helping customers find fully furnished homes for stays ranging from **7 days to several months**.

We are looking for a highly motivated **Senior Sales Executive – Inbound Sales** who can convert qualified customer enquiries into confirmed bookings through effective communication, understanding customer requirements, disciplined follow-up, and strong closing skills.

## Role Overview

This is an **inbound sales and conversion role**.

You will handle customers who have already expressed interest through our website, calls, WhatsApp, advertisements, and other channels.

Your primary responsibility is simple:

**Understand the customer's requirement, recommend the right property, follow up effectively, and close the booking.**

This is not a cold-calling role.

## Key Responsibilities

* Handle inbound customer enquiries through phone, WhatsApp, website and other channels.

* Contact new enquiries quickly and understand their exact accommodation requirements.

* Qualify customers based on location, dates, duration, guest count, property type and budget.

* Recommend suitable furnished homes from available inventory.

* Explain property features, pricing, deposits, amenities and booking terms clearly.

* Follow up systematically with prospective customers until closure.

* Handle customer objections related to pricing, location, property suitability and availability.

* Negotiate within approved pricing guidelines to maximize booking conversion.

* Coordinate with the Reservations and Property teams for availability and property confirmation.

* Arrange property visits when required and actively follow up after visits.

* Maintain accurate customer information, follow-ups and sales status in the company's CRM/database.

* Ensure no qualified enquiry is missed or left unattended.

* Maintain professional communication throughout the customer journey.

* Identify recurring reasons for lost bookings and report them to management.

* Work towards individual and team revenue and conversion targets.

## Key Performance Indicators (KPIs)

Performance will be measured primarily on **output and conversion**, including:

* Booking conversion rate

* Revenue generated

* Number of confirmed bookings

* Qualified lead-to-booking conversion

* Response time to new enquiries

* Follow-up completion rate

* Property visit-to-booking conversion

* Lead ageing and pending enquiries

* CRM/database discipline

* Customer experience and communication quality

## Who We're Looking For

* 2–5+ years of experience in inbound sales, inside sales, reservations, hospitality, real estate, travel, accommodation or similar customer-facing sales roles.

* Strong ability to understand customer requirements and close sales.

* Excellent verbal communication and negotiation skills.

* Strong follow-up discipline.

* Comfortable working with sales targets and measurable KPIs.

* Ability to handle multiple enquiries simultaneously without losing follow-ups.

* Comfortable using CRM systems, WhatsApp and digital sales tools.

* Strong problem-solving ability and customer orientation.

* Candidates with experience in hospitality, serviced apartments, hotels, travel, real estate or rental businesses will have an advantage.

## What We Value

We are looking for someone who demonstrates:

**Ownership** — Takes responsibility for every assigned enquiry.

**Speed** — Responds quickly and keeps the sales process moving.

**Persistence** — Follows up intelligently without waiting for customers to return.

**Customer Understanding** — Identifies what the customer actually needs rather than simply pushing available inventory.

**Commercial Thinking** — Understands pricing, negotiation, conversion and revenue.

**Output Orientation** — Measures success through bookings and revenue, not merely calls or messages.

## Compensation

**Fixed Salary + Performance Incentives**

Performance incentives will be linked to measurable outcomes such as booking conversion, revenue achievement and individual sales targets.

High performers will have significant opportunities for increased responsibility and career growth.

## Ideal Candidate

You may be a strong fit if you can confidently say:

**Give me qualified inbound enquiries, suitable inventory and clear pricing. I will take ownership of the customer journey and work towards converting those opportunities into revenue.**