Senior Sales Executive

Role & responsibilities

• Independently welcome and handle customers visiting the showroom.
• Understand customer requirements, preferences, occasion, budget and buying psychology.
• Recommend suitable diamond jewellery based on customer needs and budget.
• Explain diamond specifications, jewellery designs, quality, pricing and product features clearly.
• Build and maintain strong relationships with new and existing customers.
• Generate sales through showroom customers, leads, references and follow-ups.
• Achieve individual and team sales targets.
• Handle high-value customers and provide a premium, personalized customer experience.
• Effectively negotiate and close sales while protecting the company's commercial interests.
• Follow up with prospective customers and generate repeat and referral business.
• Maintain strong knowledge of diamonds, jewellery products, pricing and market trends.
• Maintain accurate customer records and sales-related information.

Professional Qualities & Personal Attributes

• Excellent grooming and professional appearance suitable for a premium jewellery environment.
• Well-presented personality with appropriate formal / premium business attire.
• Strong customer psychology and ability to understand customer behaviour and buying intent.
• Excellent verbal communication and interpersonal skills.
• Confident, polite and sophisticated approach towards customers.
• Strong listening, presentation, negotiation and closing skills.
• High level of honesty, integrity and trustworthiness, particularly while handling high-value jewellery and customer transactions.
• Strong discipline, punctuality and professional work ethics.
• Good common sense and ability to take practical decisions while handling customers.
• Positive attitude, ownership and responsibility towards sales targets.
• Ability to work independently and as part of a team.

Preferred candidate profile

• Minimum 4 years of relevant sales experience.
• Experience in diamonds, jewellery, luxury retail, premium retail or high-value product sales will be strongly preferred.
• Graduate/MBA/BBA/Engineering or equivalent qualification.
• Proven customer-handling and sales track record.
• Strong communication, negotiation and relationship-management skills.
• Good knowledge of MS Office / CRM systems will be an advantage.
• Willingness to work according to retail jewellery business timings, including weekends and peak business days, as required.

Note: Working hours and weekly offs will be as per the requirements and operating schedule of the retail jewellery business.