Senior Sales Engineer

1. Job Summary

The Senior Sales Engineer is responsible for driving revenue growth through technical

sales of pneumatic products and providing after-sales service support. The role requires

a strong blend of technical expertise, customer relationship management, and

problem-solving skills to support clients across manufacturing industries.

2. Key Responsibilities

A. Sales & Business Development

Identify and develop new business opportunities in industrial sectors (OEMs, end users,

Dealers & distributors).

Promote and sell pneumatic products such as cylinders, valves, FRLs, fittings , Tubings

and automation solutions.

Achieve monthly, quarterly, and annual sales targets.

Prepare and deliver technical presentations and product demonstrations.

Develop strong relationships with key decision-makers and customers.

Handle techno-commercial discussions, negotiations, and order closures.

Track market trends, competitor activities, and customer requirements.

B. Technical Support

Provide pre-sales technical consultation and product selection guidance.

Understand customer applications and recommend suitable pneumatic solutions.

Assist in system design and integration of pneumatic components.

Coordinate with design/production teams for customized solutions.

C. After-Sales Service & Support

Provide installation, commissioning, and troubleshooting support at customer sites.

Handle breakdowns, service complaints, and maintenance requirements.

Ensure timely resolution of customer issues to maintain satisfaction.

Conduct preventive maintenance and service audits.

D. Customer Relationship Management

Maintain long-term relationships with existing clients.

Ensure repeat business and customer retention.

Address customer feedback and improve service delivery.

Maintain CRM records and sales pipeline updates.

E. Coordination & Reporting

Coordinate with internal departments (production, logistics, accounts, Quality &

Backend).

Prepare sales reports, forecasts, and MIS.

Ensure timely payment collection and follow-ups.

Maintain documentation for service reports and customer visits.

3. Key Performance Indicators (KPIs)

Sales target achievement

New customer acquisition

Customer retention rate

Service response time & resolution efficiency

Collection efficiency (DSO)

Customer satisfaction score

4. Required Qualifications

Education:

B.Tech / Diploma in Mechanical / Industrial / Mechatronics Engineering

Experience:

2-5 years in pneumatic sales & service pneumatic / automation / industrial product

sales & service

5. Required Skills & Competencies

Technical Skills

Strong knowledge of pneumatic systems and components

Ability to read pneumatic circuit diagrams

Understanding of industrial automation systems

Sales Skills

Strong negotiation and closing skills

Ability to handle techno-commercial discussions

Business development and lead generation

Soft Skills

Excellent communication and interpersonal skills

Problem-solving and analytical thinking

Customer-centric approach

Time management and multitasking

6. Tools & Systems

CRM Software

MS Office (Excel, PowerPoint, Word)

ERP systems

7. Working Conditions

Frequent travel to customer sites and industrial locations

Field-based role with client interactions

May require working under tight deadlines

8. Compensation & Benefits

Salary: As per industry standards

Performance-based incentives

Travel allowance & reimbursement

Medical insurance (as per company policy)

9. Career Growth

Opportunity to grow into:

Sales Manager

Regional Sales Head

Business Development Manager

10. Additional Requirements

Valid driving license

Willingness to travel extensively

Strong network in industrial sectors