Senior Sales Engineer

Job Description: Senior Sales Engineer (Pneumatics)

Position Title: Senior Sales Engineer

Department: Sales

Reporting To: Sales Head / Business Head

Location: Ahmedabad , Pune , Aurangabad

1. Job Summary

The Senior Sales & Service Engineer is responsible for driving revenue growth through technical sales of pneumatic products and providing after-sales service support. The role requires a strong blend of technical expertise, customer relationship management, and problem-solving skills to support clients across manufacturing industries.

2. Key Responsibilities

A. Sales & Business Development

● Identify and develop new business opportunities in industrial sectors (OEMs, end users, Dealers & distributors).

● Promote and sell pneumatic products such as cylinders, valves, FRLs, fittings, Tubings and automation solutions.

● Achieve monthly, quarterly, and annual sales targets.

● Prepare and deliver technical presentations and product demonstrations.

● Develop strong relationships with key decision-makers and customers.

● Handle techno-commercial discussions, negotiations, and order closures.

● Track market trends, competitor activities, and customer requirements.

B. Technical Support

● Provide pre-sales technical consultation and product selection guidance.

● Understand customer applications and recommend suitable pneumatic solutions.

● Assist in system design and integration of pneumatic components.

● Coordinate with design/production teams for customized solutions.

C. After-Sales Service & Support

● Provide installation, commissioning, and troubleshooting support at customer sites.

● Handle breakdowns, service complaints, and maintenance requirements.

● Ensure timely resolution of customer issues to maintain satisfaction.

● Conduct preventive maintenance and service audits.

D. Customer Relationship Management

● Maintain long-term relationships with existing clients.

● Ensure repeat business and customer retention.

● Address customer feedback and improve service delivery.

● Maintain CRM records and sales pipeline updates.

E. Coordination & Reporting

● Coordinate with internal departments (production, logistics, accounts, Quality & Backend).

● Prepare sales reports, forecasts, and MIS.

● Ensure timely payment collection and follow-ups.

● Maintain documentation for service reports and customer visits.

3. Key Performance Indicators (KPIs)

● Sales target achievement

● New customer acquisition

● Customer retention rate

● Service response time & resolution efficiency

● Collection efficiency (DSO)

● Customer satisfaction score

4. Required Qualifications Education: B.Tech / Diploma in Mechanical / Industrial / Mechatronics

Engineering Experience: 5–10 years in pneumatic sales & service / pneumatic / automation / industrial product sales & service

5. Required Skills & Competencies Technical Skills

● Strong knowledge of pneumatic systems and components

● Ability to read pneumatic circuit diagrams

● Understanding of industrial automation systems Sales Skills

● Strong negotiation and closing skills

● Ability to handle techno-commercial discussions

● Business development and lead generation Soft Skills

● Excellent communication and interpersonal skills

● Problem-solving and analytical thinking

● Customer-centric approach

● Time management and multitasking

6. Tools & Systems

● CRM Software

● MS Office (Excel, PowerPoint, Word)

● ERP systems

7. Working Conditions

● Frequent travel to customer sites and industrial locations

● Field-based role with client interactions

● May require working under tight deadlines

8. Salary: 6,00,000 per annum (6 LPA)

9. Career Growth

● Opportunity to grow into: Sales Manager, Regional Sales Head, Business Development Manager 10. Additional Requirements

● Valid driving license

● Willingness to travel extensively

● Strong network in industrial sectors