Senior Revenue Operations Manager

ABOUT CERTN

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

 

ROLE OVERVIEW

The Senior Revenue Operations role is responsible for the systems, processes, governance, and reporting that enable Certn's global revenue organization to operate efficiently and scale effectively. This role serves as the operational backbone for Sales, Customer Success, Finance, and Executive Leadership by ensuring data integrity, accurate forecasting, meaningful reporting, and consistent execution across the customer lifecycle.

The role owns the business administration and evolution of HubSpot as Certn's CRM, driving adoption, best practices, automation, and process improvements across the business. Working closely with Sales leadership, Finance, Marketing, and Customer Success, this position ensures pipeline health, supports strategic decision-making through analytics and reporting, administers quarterly sales compensation, and provides operational support to the Sales Compensation Committee.

As a global role, flexibility to participate in occasional early morning or evening meetings is required to support teams across multiple time zones.

KEY RESPONSIBILITIES

REVENUE OPERATIONS & HUBSPOT ADMINISTRATION

• Own the global business administration, configuration, governance, and continuous improvement of HubSpot.

• Develop and maintain CRM standards, workflows, automations, reporting, and user permissions.

• Partner with Sales, Marketing, Customer Success, and Operations to continually evolve HubSpot to support the entire customer lifecycle, including prospecting, onboarding, lifecycle, renewals, expansions, and customer success.

• Actively drive and monitor user adoption through training, documentation, and best practices.

PIPELINE GOVERNANCE & SALES ENABLEMENT

• Partner with Sales and CS leadership to ensure consistent CRM usage, accurate forecasting, and high-quality pipeline management.

• Monitor company record and deal hygiene, pipeline quality, stage progression, forecasting accuracy, and data integrity.

• Identify process improvements that simplify selling and account management while improving reporting accuracy and operational efficiency.

• Enable relevant teams to adopt best practices that improve forecast reliability and business visibility.

REPORTING, ANALYTICS & FINANCE PARTNERSHIP

• Work closely with Finance to produce accurate pipeline reporting, bookings metrics, forecasting, and executive dashboards.

• Develop and maintain KPI reporting for Sales, Customer Success, Executive Leadership, and the Board.

• Provide data-driven insights that support strategic planning, revenue forecasting, operational improvements, and business performance reviews.

SALES COMPENSATION ADMINISTRATION

• Calculate quarterly sales commissions in accordance with approved compensation plans.

• Validate bookings, resolve discrepancies, and maintain commission reporting.

• Prepare materials and recommendations for the Sales Compensation Committee, investigate compensation-related issues, and ensure consistent application of approved policies and plans.

CONTINUOUS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

• Identify opportunities to improve revenue processes, automation, reporting, and operational efficiency across Sales, Customer Success, Marketing, Finance, and Product.

• Support strategic initiatives including system enhancements, process redesign, CRM integrations, and operational change management to improve scalability and business performance.

KEY QUALIFICATIONS

• College or university degree or equivalent work experience.

• 5+ years of hands-on experience in Revenue Operations or CRM Administration, with a focus on system administration and operational execution rather than purely analytical or strategy roles.

• Advanced experience administering HubSpot CRM.

• Experience partnering with Sales and Finance on forecasting, reporting, and operational processes.

• Experience calculating and administering sales compensation, including validating bookings, resolving discrepancies, and supporting compensation committee processes.

• Strong analytical skills with experience building dashboards and executive reporting.

• Demonstrated ability to influence and drive behavioral change within sales teams, bringing stakeholders along through collaboration rather than administrative pressure.

• Demonstrated success improving CRM adoption, data quality, and operational processes.

• HubSpot Administration experience.

BONUS

• Bachelor's degree in Business, Finance, Information Systems, or a related field.

• Experience supporting global SaaS organizations.

• Experience managing CRM integrations with third-party tools (e.g., ZoomInfo, marketing automation, or data enrichment platforms) within HubSpot.

• Experience supporting executive leadership and board reporting.

• HubSpot Certifications, Revenue Operations, Business Intelligence, or Project Management certifications.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

OUR CULTURE

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

• We think like owners and execute with urgency.

• We’re customer-obsessed and always learning.

• We give real feedback and hold each other to high standards.

AI IN OUR CULTURE

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

 

WHAT'S IN IT FOR YOU?

• 32 days of paid time off per year

• Company-paid benefits that start on day 1

• Remote-friendly and supportive flexible remote arrangements

• Work-from-home allowance

• Professional development budget

• And a few more goodies!

COME AS YOU ARE

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

 

ONE LAST THING…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

 

HOW WE HIRE

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

 

This posting is for a current, open position within Certn.

 

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

 

Connect with us and learn more: Certn on LinkedIn https://www.linkedin.com/company/certn/posts/?feedView=all

HighlightTA on LinkedIn https://www.linkedin.com/company/highlightta/