Senior Resource Manager

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a  Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. 

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

For more information, please visit  www.vml.com and follow along on   LinkedIn  #WeAreVML.

The opportunity

We are looking for a senior, highly analytical and execution-oriented leader to own and strengthen Demand & Supply Management, Resource/Capacity Planning, Process Excellence, and Management Reporting. This role will serve as the central point of orchestration between business demand and available supply/capacity, ensuring that requirements are accurately forecasted, prioritized, fulfilled, and tracked. The individual will establish strong operating mechanisms, streamline processes, drive governance, and build dashboards that provide leadership with clear visibility into demand, capacity, utilization, fulfilment, risks, and operational performance.

What you’ll be doing

Demand & Supply Management

Own the end-to-end demand and supply planning process , from demand intake through fulfillment and closure.

Consolidate and validate demand across business units, programs, projects, geographies, and skill groups.

Develop short-, medium-, and long-term demand forecasts and capacity plans .

Map demand against available capacity/supply and proactively identify gaps, surpluses, bottlenecks, and emerging risks .

Drive prioritization and allocation decisions when demand exceeds available capacity.

Establish mechanisms for demand aging, fulfillment tracking, capacity management, utilization, and deployment .

Partner with relevant teams to develop mitigation plans for supply gaps, including hiring, internal movement, upskilling, cross-utilization, or other capacity levers.

Improve forecast accuracy through historical trend analysis and regular reconciliation of planned versus actual demand.

Process Excellence & Governance

Assess existing processes and identify opportunities to simplify, standardize, automate, and scale operations.

Design clear end-to-end workflows covering demand intake, validation, prioritization, allocation, fulfillment, escalation, and closure.

Define SLAs, KPIs, process controls, ownership, and escalation mechanisms .

Establish a strong operating cadence, including weekly operational reviews and monthly/quarterly business reviews.

Reduce manual interventions, process leakage, duplicate effort, and turnaround time.

Create and maintain SOPs, process documentation, governance frameworks, and RACI models.

Drive continuous improvement using data, root-cause analysis, and measurable improvement initiatives.

Dashboards, Analytics & Reporting

Build and maintain  executive-level dashboards and operational scorecards that translate complex data into actionable business insights.

Develop reporting across key metrics such as:

Demand pipeline and demand aging

Supply/capacity availability

Demand vs. supply gaps

Fulfillment rate and fulfillment TAT

Utilization and capacity trends

Forecast vs. actuals

Skill/location/business-unit gaps

SLA adherence

Productivity and operational KPIs

Create weekly, monthly, and quarterly management reports with clear commentary on trends, risks, root causes, and recommended actions.

Move reporting from descriptive reporting toward predictive and decision-oriented analytics .

Ensure strong data quality, reconciliation, metric definitions, and a consistent source of truth.

Automate recurring reports and dashboards wherever possible.

Stakeholder & Leadership Management

Act as a trusted partner to senior business, delivery, operations, finance, HR/talent, and functional leaders.

Lead demand/supply and capacity review meetings with senior stakeholders.

Challenge assumptions and influence stakeholders using data-backed insights and scenario analysis.

Provide leadership with early visibility into capacity constraints, fulfilment risks, and operational bottlenecks.

Drive decisions and actions across teams where there may be competing priorities.

Own escalations and ensure issues are driven to closure with clear accountability.

Key Deliverables / Success Measures

Success in this role will be measured through:

Improved demand forecast accuracy

Higher demand fulfilment rate

Reduction in demand aging and fulfilment turnaround time

Improved capacity utilization

Reduced demand/supply mismatch

Improved SLA adherence

Increased process standardization and automation

Improved data quality and reporting accuracy

Stronger visibility of business risks through leadership dashboards

Faster and more data-driven management decision-making

What we want from you

10–15+ years of experience in Business Operations, Resource Management, Workforce Planning, Capacity Planning, PMO, Delivery Operations, or a related function

Strong hands-on experience managing demand, supply, capacity, resource allocation, and forecasting.

Demonstrated experience designing and improving complex cross-functional business processes.

Strong understanding of operational governance, KPIs, SLAs, controls, and performance management.

Advanced analytical and problem-solving capabilities with the ability to convert data into actionable insights.

Excellent dashboarding and management reporting skills.

Strong proficiency in Excel and at least one BI/reporting platform such as Power BI, Tableau, or equivalent.

Experience working with large datasets and multiple data sources; exposure to SQL, data automation, or workflow automation is highly desirable.

Strong executive communication and presentation skills.

Ability to independently manage senior stakeholders and drive outcomes across teams without direct authority.

Strong attention to detail while maintaining a broader strategic and commercial perspective.

If you know some of this even better

We are particularly interested in candidates who have:

Managed demand and capacity across large, complex, matrixed organizations.

Built a demand/supply or resource management function rather than only operated an existing process.

Designed dashboards and reporting frameworks from the ground up.

Successfully automated manual operational processes and reporting.

Experience conducting scenario planning and what-if analysis for capacity and workforce decisions.

Demonstrated ability to identify a business problem through data and drive the corresponding corrective action to measurable closure.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with  Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your  Brains  for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion  Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  

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