Senior Relationship Manager

KEY RESPONSIBILITIES:

- Client Relationship & Account Management
- Manage a portfolio of high-net-worth individuals (HNIs), investors, corporate clients, and institutional buyers across real estate assets.
- Build long-term, trust-based relationships with clients by understanding their investment goals, risk appetite, and property preferences.
- Act as a trusted advisor, guiding clients through property selection, pricing strategy, legal processes, and transaction closure.
- Ensure high levels of client satisfaction through consistent engagement, follow-ups, and post-sales support.

- Sales & Revenue Generation
- Drive revenue through direct sales, cross-selling, and upselling of residential/commercial properties.
- Convert qualified leads into successful closures by delivering customized property solutions.
- Negotiate commercial terms, pricing, payment plans, and documentation in coordination with internal teams.
- Achieve and exceed monthly, quarterly, and annual sales targets.

- Channel Partner & Stakeholder Management
- Develop and maintain strong relationships with channel partners, brokers, and real estate consultants.
- Conduct partner briefings, project walkthroughs, and deal structuring discussions to enable faster closures.
- Coordinate with legal, CRM, finance, and operations teams to ensure smooth transaction execution.
- Liaise with project development, marketing, and leadership teams to align client requirements with business offerings.

- Market Intelligence & Strategic Input
- Track real estate market trends, pricing movements, competitor activity, and demand-supply dynamics.
- Provide strategic inputs on pricing, inventory movement, and product positioning based on client feedback.
- Identify new business opportunities through investor networks, referrals, and market intelligence.

- Compliance & Documentation
- Ensure all transactions comply with regulatory norms, RERA guidelines, and internal policies.
- Oversee documentation, agreements, payment milestones, and handover coordination.
- Maintain accurate records of client interactions, deals, and pipeline updates in CRM systems.

Key Skills & Competencies:

- Functional Skills
- Strong expertise in real estate sales, leasing, and relationship management
- Deep understanding of residential/commercial real estate transactions
- Deal structuring, negotiation, and closure capabilities
- Knowledge of RERA, property documentation, and legal processes
- CRM tools, sales pipeline management, and reporting

- Behavioral & Leadership Skills
- Excellent communication and interpersonal skills
- Ability to manage senior clients and complex negotiations
- Strategic thinking with strong execution focus
- High level of professionalism, integrity, and customer orientation
- Ability to work independently while collaborating across teams

Educational QUALIFICATIONS:
- MBA or Postgraduate qualification preferred