Senior Relationship Manager - MFI North

Job Purpose


Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day

Ensure execution of the defined activity plan for customer visits by the team during the day

Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.

Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model

Track and facilitate disbursements as planned for the day and month

Ensure 100% compliance of all business policies and SOPs for the branch

Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location

Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant

Ensuring critical parameters like lead to login are executed as per matrix .

Meets customers regularly in the location and manage health and quality of portfolio as per defined targets

Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

Employee Attrition

Portfolio quality and monitoring, manage portfolio as per defined targets

Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience


a)Qualifications:
Graduation
b)Work Experience:
4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager