Senior Quality Manager
Startek · Lucknow · onsite · Posted 64d ago
Not disclosed12–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Conduct quality audits to identify areas of improvement in processes and procedures.
- Develop and implement quality management systems to ensure compliance with industry standards.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall product quality.
- Analyze data from various sources (e.g., CAPA reports) to track trends and make recommendations for process improvements.
- Provide training on quality control procedures to employees at all levels within the organization.
Desired Candidate Profile
- 12-15 years of experience 2 Years as Senior Manager Quality in Quality Management, Quality Audit, or related field.
- Excellent analytical skills with ability to interpret complex data sets and develop actionable insights.
- Effective communication skills with ability to present findings and recommendations to both technical and non-technical stakeholders.
Sourced from foundit
Skills
Quality MonitoringCustomer Qualityquality managementQuality Audit
About Startek

Startek
BPO
19.8k+
employees
2017
9 years old
Mumbai, Maharashtra
India
About
Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.
Industries
BPOBPO/KPOIT Services & Consulting
Employee ratings
9,497 reviews
3.0/ 5
Culture
2.9
Career growth
2.5
Work-life
2.9
Employees rate it well for
Salary1428Senior Management1028Work Environment833Appraisal506Job Security461
Find them on