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    Job · 12532118

    Startek logo

    Senior Quality Manager

    Startek · Lucknow · onsite · Posted 64d ago

    Not disclosed12–15 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    • Conduct quality audits to identify areas of improvement in processes and procedures.
    • Develop and implement quality management systems to ensure compliance with industry standards.
    • Collaborate with cross-functional teams to resolve customer complaints and improve overall product quality.
    • Analyze data from various sources (e.g., CAPA reports) to track trends and make recommendations for process improvements.
    • Provide training on quality control procedures to employees at all levels within the organization.

    Desired Candidate Profile

    • 12-15 years of experience 2 Years as Senior Manager Quality in Quality Management, Quality Audit, or related field.
    • Excellent analytical skills with ability to interpret complex data sets and develop actionable insights.
    • Effective communication skills with ability to present findings and recommendations to both technical and non-technical stakeholders.

    Sourced from foundit

    Skills

    Quality MonitoringCustomer Qualityquality managementQuality Audit

    About Startek

    Startek logo

    Startek

    BPO

    19.8k+

    employees

    2017

    9 years old

    Mumbai, Maharashtra

    India

    About

    Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.

    Industries

    BPOBPO/KPOIT Services & Consulting

    Employee ratings

    9,497 reviews

    3.0/ 5

    Culture

    2.9

    Career growth

    2.5

    Work-life

    2.9

    Employees rate it well for

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