Senior Quality Head - Mumbai

Key Responsibilities:

• Develop and implement the overall QA strategy, quality framework, standards, SOPs and audit methodology for Jio Arogya.
• Establish quality benchmarks for Patient Journey, clinical services, diagnostics, medicines, centre operations and patient safety.
• Lead the Quality Manager and QC team and ensure effective execution of the quality audit programme.
• Review audit findings, major deviations, incidents and recurring quality issues and drive corrective and preventive actions.
• Oversee CAPA, root-cause analysis and closure of critical quality observations within defined timelines.
• Monitor quality KPIs, trends, patient complaints and audit results and provide management with improvement recommendations.
• Coordinate with Medical, Operations, Diagnostics, Training, Supply Chain, HR and Compliance teams on quality-related matters.
• Ensure readiness for internal, regulatory, accreditation and external audits and monitor closure of observations.
• Develop and review quality policies, SOPs, checklists and control mechanisms based on operational requirements.
• Drive quality training and awareness programmes based on identified gaps and audit outcomes.
• Identify quality and patient-safety risks and establish appropriate preventive controls.
• Lead continuous quality improvement initiatives to improve service consistency, patient experience and operational effectiveness.
• Prepare and present quality MIS, audit dashboards and key risk/issue reports to senior management.

Qualification & Experience:

• Graduate/Postgraduate in Healthcare Management, Quality Management, Pharmacy, Nursing, Life Sciences or relevant field.
• Relevant senior-level experience in healthcare quality, hospital, diagnostics or healthcare operations.
• Knowledge of NABH, NABL or other applicable healthcare quality standards preferred.

Key Skills:

• Quality Assurance Leadership
• Healthcare Quality & Patient Safety
• Audit & Accreditation Management
• CAPA & Root Cause Analysis
• SOP & Quality Framework Development
• Risk Management
• Quality Analytics & MIS
• Team Leadership

PLEASE NOTE : CANDIDATES FROM HEALTHCARE INDUSTRY ONLY