Senior Quality Assurance Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Quality Assurance Coordinator based in the United States.

This role offers the opportunity to become a key driver of quality excellence, operational improvement, and client satisfaction within a dynamic business environment. The Senior Quality Assurance Coordinator will lead quality initiatives, analyze performance trends, and collaborate with cross-functional teams to strengthen processes and deliver measurable results. This position combines analytical expertise, project coordination, and relationship-building skills to improve operational accuracy and consistency. You will partner with internal teams and stakeholders to identify opportunities, implement solutions, and ensure quality standards are consistently achieved. The role is ideal for a detail-oriented professional who enjoys solving complex problems, influencing change, and contributing to continuous improvement.

Accountabilities:: Develop, execute, and maintain quality assurance programs, audits, and compliance initiatives to ensure alignment with client, regulatory, and internal standards.

Review and validate audit findings, communicate results effectively, and support timely resolution of identified quality issues.

Partner with Operations, Training, Account Management, and other cross-functional teams to identify root causes, implement corrective actions, and drive sustainable process improvements.

Analyze audit results, quality metrics, and operational performance data to identify risks, trends, and improvement opportunities.

Create executive-level reports and presentations highlighting quality performance, root cause analysis, remediation progress, and business insights.

Develop, track, and evaluate action plans designed to address quality gaps and measure the effectiveness of corrective and preventive measures.

Provide statistical analysis and reporting on quality outcomes, client audit performance, and operational metrics.

Create tools, resources, procedures, and job aids that improve accuracy, consistency, and team performance.

Lead or support quality-focused projects, process improvement initiatives, and business priorities while managing multiple deadlines.

Facilitate calibration sessions to promote consistent application of quality standards and evaluation practices.

Build strong relationships with clients, leadership teams, and internal partners by providing guidance, recommendations, and quality expertise.

Serve as a subject matter expert by coaching teams, strengthening controls, and supporting an improved customer experience.

Requirements:

3+ years of experience in quality assurance, training, instructional design, or a related field.

Experience working in processing, insurance tracking, or mortgage-related operations is preferred.

Proven experience supporting quality programs, audits, performance analysis, or process improvement initiatives.

Strong analytical skills with the ability to interpret data, identify trends, and develop actionable recommendations.

Intermediate proficiency with Microsoft Office tools, including Excel, Word, and PowerPoint.

General knowledge of quality assurance systems, tools, and methodologies.

Strong organizational and project management skills with the ability to prioritize multiple tasks in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to build relationships, collaborate effectively, and influence positive outcomes.

Ability to handle challenging situations professionally, resolve issues, and escalate concerns when appropriate.

Adaptability and willingness to learn new products, services, processes, and technologies.

Ability to work independently, make sound decisions with limited information, and manage ambiguity effectively.

Strong attention to detail with a commitment to accuracy and continuous improvement.

High school diploma or GED required.

Experience with additional quality or operational platforms, such as SSP, is a plus.

Benefits:

Competitive annual salary range of $23.66 - $39.06 per hour , depending on experience, qualifications, and location.

Annual performance bonus opportunities.

Comprehensive medical, dental, and vision coverage starting on the first day of employment.

401(k) plan with a company match of up to 6%.

Paid time off, holidays, and volunteer time opportunities.

Fully remote work environment.

Professional development and career growth opportunities.

Employee wellness programs and mental health resources.

Opportunity to contribute to meaningful quality initiatives that improve customer and client experiences.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1